IT Delivery Project ExecutiveHighly dedicated and seasoned IT Service Delivery Professional with extensive expertise as service manager on various platforms and proven track record in evaluating, designing, and implementing new systems and solutions.Demonstrated capability in successfully leading internal migration projects as well as building up, leading diverse, crossfunctional, and high-performance teams to achieve excellence.Empathetic leader and strategic thinker, results-oriented, highly adaptable, and flexible, with a strong sense of responsibility, agile mindset, and an intellectual curiosity for details.Passionate advocate of leveraging communications , building and maintaining longterm relations with both customers and suppliers.Strong ability to express ideas in a clear, concise, and compelling manner. Proficient in English and German.Notable contributions:Implemented the CSM (Client Support Manager) role in the IDCs Brno and Szekesfehervar for IMT CEMAAS customers both in Czech Republic and Hungary (started in 2006).Led the IBM internal account IT Delivery and shared customer Infrastructure (IBM Schweiz) as DPE (Delivery Project Executive) since Jan 2008.KEY SKILLSService Management | Cross-functional & Technical Team Leadership | Performance Evaluation | Continuous Improvement | Change Management | Solution Design | Consulting | Application Management | Risk Management | Business Transformation | Project & Program management | Relationship Management | Engagement | Project Implementation & Delivery | Agile Methodologies | Coaching | Matrix Management | Service Delivery Integration | Total Quality ManagementLANGUAGESEnglish–proficient (C2) | German–native | French–basic (A1 – A2).
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Delivery Project Executive At Kyndryl Switzerland GmbhKyndryl Switzerland Gmbh Sep 2021 - Jul 2023Zuerich SwitzerlandSame reponsibilities as under IBM before as Delivery Project Executive (DPE).Later on, responsible DPE for some banking accounts regarding long time transaction archives.And then working on global Kyndryl project to transformate services from IBM to Kyndryl platforms.
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Delivery Project ExecutiveIbm Schweiz Ag Jan 2008 - Sep 2021Zurich, SwitzerlandDelivery Project Executive (DPE)Major areas of DPE responsibilities: Services Delivery Integration, Matrix Management, Financial Management, Relationship, Opportunity Identification, Program Management (End to End Service Delivery Management), Compliance.» Led the account team of 10 people in the account team and many additional resources in the delivery and regarding HW and SW asset management.» Implemented processes, ensured compliance and quality of service and reduced costs. Renewed and expanded the shared platforms (storage, x-, p- and z-series).» Set up the IBM internal and shared customer infrastructure account (ITDelivery Infrastructure) as a commercial account.
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Service Delivery Manager | Project Pull Manager / Csm Coach In Delivery Centers In Cz And HuIbm Schweiz Ag Oct 2006 - Dec 2007Brno, South Moravia, Czechia; Szekesfehervar Hungary, Zürich SwitzerlandService Delivery Manager | Project Pull Manager / CSM CoachService Delivery Manager Systems and Servers Operation for a large Industry Customer. In charge of service quality, customer satisfaction and cost. Responsible for the operation of the storage environment until the end of transformation.» Successfully implemented the CSM (Client Support Manager) role as Service Management part in our offshore Integrated Delivery Centers (IDCs) in Czech Republic and Hungary (Oct 2006 – Dec 2007). In charge of the rollout for the assigned customers. Organized, prepared and supported the skill transfer.» Supported, coached, and developed approx. 10-12 new CSMs and ensured high service quality during offshoring the services. Prepared and supported the final cutover.
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Service Delivery ManagerIbm Schweiz Ag Oct 2003 - Sep 2006Zurich, Switzerland» In charge of the full Outsourcing of the IT environment of this customer as part of a global account organization for the Yellowstone project (Oct 2003 – Sep 2006). Supported and drove the transformation to the target storage solution.
Markus Schuepbach Education Details
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Htl Burgdorf, SwitzerlandBachelor'S Degree In Mechanical Engineering
Frequently Asked Questions about Markus Schuepbach
What is Markus Schuepbach's role at the current company?
Markus Schuepbach's current role is Delivery Project Executive, IT security, IT processes, Audits, Customer relations.
What schools did Markus Schuepbach attend?
Markus Schuepbach attended Htl Burgdorf, Switzerland.
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