Markus Thielsch Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Technical Support Analyst at ANZMy duties in this role are:• Providing Desktop and Application support for the ANZ trade floor in Sydney across various applications and products – on the phone, email, instant messaging, remote and mostly face to face• Providing Infrastructure support for the ANZ trade floor in Sydney• Implementation of new trading systems (frontend and backend)• Escalation point for the markets business in all technology matters• Responsible for the hardware asset managementMajor achievements during that time:• Planning and implementation of the Australian Energy Market Operator electricity trading portal to the Commodities desk• Planning and leading the project of rolling out Windows 7 to the whole fleet of traders and enablers• Relocation of the ANZ trade floor to new premises in Sydney – this includes the front end as well as the back-end infrastructure• Implementation of a blade infrastructure to the trade floor• Planning and leading the project of rolling out Windows 7 to the trade floor of the ANZ branch in London

London, United Kingdom

Technical Support Engineer in the Global Tech Support Department of Bloomberg L.P. in London. My duties in this role were:• Technical account manager for two major banks in London. Being first point of contact whenever major problems and issues with the technical side of the Bloomberg system arose• Part responsible for certain training classes in the department to improve the knowledge and quality of service of the representatives• Providing assistance for my Team Leader to reach the team and department goals and leading the team in her absence• Providing application support for the Bloomberg Trading Platform and technical support for Bloomberg hardware on the phone, eMail and the Bloomberg Instant Messaging service for Bloomberg’s customers worldwide• Being involved in planning and execution of a major bank relocation in relation to the Bloomberg systemSkills used and developed during this period:• Bloomberg Trading Platform and Hardware troubleshooting• Bloomberg for Mobile Devices troubleshooting• Bloomberg Network set up and troubleshooting• Excellent Customer Service on the phone, eMail and instant messaging system as well as face to face• Problem analysis and solving

Munich Area, Germany

Desktop Support Analyst at Weiss-EDV-Service GmbH working for the MAN Group and the MAN IT Services GmbH. From January 2007 to July 2008 Team Leader of the Weiss EDV Service GmbH division at MAN Turbo AG Switzerland Zurich, part responsible for Helpdesk, 2nd Line Desktop Support and Installation, Move, Add, Change (IMAC) of clients and printers as well as mobile devices.Accomplishments:• Integration of MAN Turbo Zurich into the MAN IT Services 2nd Line Desktop Support process• Setting up wireless network infrastructure for whole company• Setting up IT infrastructure for acquired buildingBefore January 2007 usually work was 2nd Line Support for Hard- and Software and IMAC of clients and printers at MAN Nutzfahrzeuge Munich.During that time planning, leading and accomplishing following projects:• Substitution of 50 IBM AS400 Terminal Clients with Thin Clients using Citrix Metaframe at MAN Nutzfahrzeuge Nuremberg• Substitution of 800 clients at MAN Sonderfahrzeuge Vienna• Establish and organising Helpdesk and 2nd Line Desktop Support at MAN Sonderfahrzeuge Vienna• Establish and organising Helpdesk and 2nd Line Desktop Support at MAN Nutzfahrzeuge SteyrSkills used and developed during this period:• IMAC and maintenance of Desktops and Laptops running Windows VISTA and XP• IMAC and maintenance of printers mainly from Kyocera, Lexmark and HP• IMAC and maintenance of iPhone, Blackberry and 3G devices• System administration of Windows Server 2003 environments (Exchange, Active Directory, DHCP, Print Server, File Server)• Administration and implementation of Citrix Metaframe• Virtualisation of company IT structure (VMware)• Set up and maintenance of company networks (Cabling, Routers, Switches mainly from Cisco, Nortel and Juniper)• Project planning and execution• Team leading• Excellent Customer Service on the phone, email and mostly face to face• Hands-on problem analysis and solving

Desktop Support Analyst on a casual basis at IT-Systemleistungen Galler

XP-Rollout technician freelancer at Prometheus GmbH Munich working for a Germany-wide Rollout of Hypo Vereinsbank AG

XP-Rollout technician freelancer at Arxes Network & Communication AG working for BMW AG Munich

Associate Engineer In Information And Computer Systems, Mathematics, Software Engineering, Computer Engineering, Industrial Placement, English

Applied Computer Science

Techno Mathematics

Abitur, Physics, Mathematics, Computer Science, English