Mark Wallis Email & Phone Number

Zionsville, Indiana, United States

Grand Brook Memory Care is a family owned community focusing exclusively on dementia care.Pre-marketing during construction phase- Develop marketing plans and budget for start-up and initial year- Made initial contacts with area providers, community organizations, and city officials. - Managed inquiries and referrals for both our Zionsville and Greenwood communities while under construction- Write ad copy and special interest stories for local media. Assist with revision and updates to Grand Brook collateral and website. - Coordinated and executed grand opening celebration.. - Opened the community ahead of occupancy budget and on budget in expensesManage the community relations and marketing functions of the community - Manage inquires and referrals from initial contact through move-in to ensure consistent communication and exceed family expectations. - Train staff on inquiry and tour process - Promote the family oriented culture that Grand Brook's ownership cultivates in all of its operations. - Represent Grand Brook in local community organizations and boards- Extensive involvement with the Zionsville Chamber of Commerce: Chamber Ambassador, 2019-2020; Board of Directors, 2021-2024; Events, membership, and marketing committees- Network with area healthcare professionals to increase awareness of services and increase referrals- Prior to Covid-19, community was on pace to reach 100% occupancy ahead of projected time frame. Assist in community operations. - Interview potential employees and assist with orientation. Coach staff on delivering exceptional customer service at every resident, family, and professional interaction. - Developed forms and procedures used in daily operation of the community- Receive and respond to family concerns- Fill in for the maintenance and dietary on an as-needed basis for call-offs and emergencies. - Developed Covid-19 protocols based on ISDH recommendations to mitigate risk and ensure resident safety.

Indianapolis, Indiana

Clearvista Lake Health Campus - Indianapolis Manage admissions, marketing, and business development activities▪ Develop and implement new community relations strategies to drive Medicare and private pay census▪ Successfully developed relationships with competitors that resulted in monthly Medicare and private pay referrals▪ Educate and train staff on relationship sales and effective touring for all service lines▪ Build relationships and partner with providers and community organizations to educate, empower, and better serve the senior population through events, programs, and presentations▪ Promote Clearvista as the provider of choice to physician offices, churches, community organizations, and professionals▪ Serve on committees and boards of community organizations – County Council on Aging, Heritage Place, Lawrence Chamber of Commerce, KiwanisHospital LiaisonTrilogy representative at Community Hospital North, Community Heart, Kindred, IU, Methodist, Eskenazi, and VA▪ Preadmission assessments for sub-acute rehab, long term care and assisted living for Trilogy communities▪ 95% of all assessments and acceptance notifications within company standard timeframe▪ Work closely with building leadership and case management to overcome barriers to admissions▪ Maintain positive relationships with case management and hospital providers▪ Troubleshoot facility concerns and update case management on patient outcomes▪ Network with other liaisons and providers to offer alternative solutions when patient not able to admit to a Trilogy community – insurance, location, scope of care

Indianapolis, Indiana Area

Rosegate - Indianapolis, IN* As part of re-branding efforts, Directors of Leasing were renamed to Senior Lifestyle Specialists to more accurately reflect the role not just as a sales position, but a trusted advisor that can connect families with resources outside of the community. * Manage marketing and leasing functions for 162 unit independent and licensed assisted living community situated on a continuum of care campus. Responsible for handling inquiries, tours, and coordinating admission. * Achieved 35% closing rate for 2016* Develop relationships with community organizations and providers to increase awareness of Rosegate's services. * Work with our skilled nursing facilities to create a respite care program for seniors needing continued care after discharge from inpatient rehabilitation. * Develop programs to promote resident satisfaction* Create special events to increase public awareness of services* Coordinate annual fundraising efforts supporting the Alzheimer's Association* Training for department managers on the sales/inquiry process to increase customer service experience during evening and weekends. * Participate in budget planning with building leadership and senior management* Develop ad campaigns and customer testimonials* Presentations to community organizations and on Caregiver Crossing radio program* Conduct sales calls with local businesses, physicians, and churches

Indianapolis, Indiana Area

ATTAIN, a non-profit organization serving people with disabilities in Indiana, promotes access to assistive technology and related serivces through advocacy and systems change efforts, information and referral, education, and training. Deveoped I&R program to respond to the needs of both individuals with disabilities and care professionals.* Developed and managed information & referral service program * Handled inquiries from consumers, advocates, and health professionals regarding assistive technology devices, funding sources, and eligibility requirements* Collaborated with community organizations and state agencies for outreach efforts and program planning. * Planning committee for Indiana Aging Well Conference and Purdue University Caregiver Workshops* Made presentations to advocacy groups, providers, and community organizations* Created tracking forms for consumer data collection for follow up and mandated federal reporting* Participated in strategic planning process for organization

Contracted to revise/update training and education curriculum for the National Association of Independent Fee Appraisers (NAIFA).

Intern for Common Cause/IN. Daily operations of Indianapolis office. Developed fundraising campaign, statewide member newsletter and press releases. Coordinated 30th Anniversary Celebration Dinner.

Ba, English, History

Activities and Societies: Kappa Sigma Fraternity, Alpha Phi Omega, Alpha Psi Omega, Wabash College Radio

Certificate, Events Management

Activities and Societies: Golden KeyGuest speaker for the TCEM department - lecture on ADA standards for accessibility.