Mark Wee Email & Phone Number

South East Asia

• Business Development
• Driving business development efforts for design related IT services such as UI/UX, Product Design, Service Design, Brand Design, User Research, Journey Design, Wireframing/Prototyping, Customer Experience, Employee.

South East Asia

• Design-led Transformation
• Developed multiple design-led transformation go-to-market decks for the new Southeast Asia team, effectively positioning the company's capabilities and winning new billable projects.
• Supported business development efforts and crafted proposals for Requests for Information (RFIs) and Requests for Proposals (RFPs) focused on enhancing customer and employee experiences, demonstrating expertise in.
• Led cross-functional teams comprising UX researchers, UI designers, developers, and QA testers in billable projects, leveraging Scrum Agile methodologies to deliver innovative solutions.
• Led digital transformation for clients using a human-centered design approach to shape products, processes, services, operating models, and customer/employee experiences, ensuring alignment with clients' business goals.
• Transformed the employee experiences for a large telco in the Philippines and a prominent bank in APAC, leveraging design-led methodologies and human-centered approaches.

Kuala Lumpur, Malaysia

• Digital Transformation
• Ran a design thinking workshop with the digital implementation arm of a large oil and gas client to identify areas for digital transformation and create more sales opportunities for Wipro

Kuala Lumpur, Malaysia

• Enterprise Architecture
• Refined the enterprise architecture governance operating model of a large oil and gas client andproject managed multiple work streams related to enterprise architecture foundations

Mountain View, California

• Digital Innovation
• Refined the innovation approach and operations for Wipro’s Global Innovation Centres
• Wrote a proposal for a new Innovation Centre in London that was approved by the CTO
• Onboarded 3 airport demos for Wipro’s Global Innovation Centres and Wipro’s first ever Metaverse demo

Asia Pacific

• Program Management
• Led the APAC delivery team to meet 30 SLO/KPIs in a Managed Services Program for a global tech giantData Analytics
• Led a team of 4 to create a dashboard that saves 576 hours per year and provides managerial insightsBusiness Process Re-engineering
• Streamlined a client's complex warehouse processes, resulting in a saving of 133 hours per year

Asia Pacific

• M&A
• Analyzed and built the business case for potential acquisitions for M&A in APAC
• Analyzed previous global M&As in Wipro to determine success factors for M&A
• Conducted a study to improve the leverage of Wipro Ventures, the strategic investment arm of Wipro Limited

Singapore

• Digital Transformation
• Created a shared vision for MOM's operations in 2022 by using design thinking techniques to identify customer psychographics and service design techniques to attain alignment from both business and IT departments
• Led an AI Email POC to completion despite major Covid-19 disruptions, allowing incoming emails to be automatically categorized, triaged, and replied by AI with 90% accuracy,
• Led the technical setup of a new Contact Centre, allowing MOM to expand its headcount and operations to meet the increased call volumes due to the Covid-19 crisis
• Managed application and infrastructure teams to migrate 2 MOM systems to a new omni-channel messaging gateway within a tight 3-month timeline, enabling officers to send images and documents to customers
• Supported Ministry of Manpower’s Contact Centre Technology Refresh by managing more than 15 vendors and internal infrastructure teams to migrate the MOM Contact Centre to a new technology stack with up-to-date features.

Singapore

Led a team of 5 NUS MBA classmates to deliver a 4-month consulting project to Microsoft

• Digital Transformation Consultancy
• Designed and facilitated envisioning workshops for management to define their north star and corresponding desired outcomes and success metrics
• Designed and facilitated design thinking and innovation workshops with end-users to pin down root cause problems and co-create the ideal user-centered customer journey
• Performed business process re-engineering to streamline operations while infusing output from the design thinking workshops into wireframes that accompanied the newly designed to-be processes
• Modelled the as-is and to-be business processes into an Enterprise Architecture tool to define the blueprint for the future system
• Prepared a high-level system implementation roadmap and high-level user stories for agile implementationPresales

Singapore

Singapore

• Taught Business English at Beginner, Pre-Intermediate, and Intermediate levels. Students hailed from China, India, Nepal, Malaysia, Vietnam, Taiwan, Cambodia and Myanmar
• Used the book "Business Result" by Oxford University Press

Singapore

• Developed User Experience
• Worked on developing User Experience and Front-End low-fidelity prototypes for a ticket sale websiteDeveloped an IoT Proof of Concept on Amazon Web Services
• Single-handedly developed a website for users to change the brightness and colours of Philips Hue lightbulbs according to any sensor's data (i.e: temperature / humidity / weight / speed / light intensity) - as long as.
• Created 20 APIs to support the back end logic of the website
• Created an Analytics Dashboard to visualize environment data (Temperature, Pressure, & Humidity) gathered from multiple sensors over multiple locations
• Technologies Used: NodeJS, Python, JQuery, Amazon Web Services (APIGateway, Lambda, Cloudwatch, IoT, DynamoDB, S3), JustInMind Prototyping, Postman

Master Of Business Administration - Mba, Digital Business

Completed the NUS MBA within a short span of 20 months on a part-time basis while holding a full-time job

Graduate Diploma In Systems Analysis, Cgpa: 4.42/5.00

Valedictorian of the 43rd cohort (2017) Graduated with Distinction

Bachelor Of Science (Bsc), Business Administration, Cgpa: 3.84/4.00

Valedictorian of the Bachelor of Science (Business Administration) cohort of 2015 Graduated with Summa Cum Laude in May 2015 Concentration.

Education record