Business Development ● Driving business development efforts for design related IT services such as UI/UX, Product Design, Service Design, Brand Design, User Research, Journey Design, Wireframing/Prototyping, Customer Experience, Employee Experience

Design-led Transformation● Developed multiple design-led transformation go-to-market decks for the new Southeast Asia team, effectively positioning the company's capabilities and winning new billable projects.● Supported business development efforts and crafted proposals for Requests for Information (RFIs) and Requests for Proposals (RFPs) focused on enhancing customer and employee experiences, demonstrating expertise in identifying and capitalising on business opportunities.● Led cross-functional teams comprising UX researchers, UI designers, developers, and QA testers in billable projects, leveraging Scrum Agile methodologies to deliver innovative solutions.● Led digital transformation for clients using a human-centered design approach to shape products, processes, services, operating models, and customer/employee experiences, ensuring alignment with clients' business goals and objectives.● Transformed the employee experiences for a large telco in the Philippines and a prominent bank in APAC, leveraging design-led methodologies and human-centered approaches.

Digital Transformation● Ran a design thinking workshop with the digital implementation arm of a large oil and gas client to identify areas for digital transformation and create more sales opportunities for Wipro

Enterprise Architecture● Refined the enterprise architecture governance operating model of a large oil and gas client andproject managed multiple work streams related to enterprise architecture foundations

Digital Innovation● Refined the innovation approach and operations for Wipro’s Global Innovation Centres● Wrote a proposal for a new Innovation Centre in London that was approved by the CTO● Onboarded 3 airport demos for Wipro’s Global Innovation Centres and Wipro’s first ever Metaverse demo

Program Management● Led the APAC delivery team to meet 30 SLO/KPIs in a Managed Services Program for a global tech giantData Analytics● Led a team of 4 to create a dashboard that saves 576 hours per year and provides managerial insightsBusiness Process Re-engineering● Streamlined a client's complex warehouse processes, resulting in a saving of 133 hours per year

M&A● Analyzed and built the business case for potential acquisitions for M&A in APAC● Analyzed previous global M&As in Wipro to determine success factors for M&A● Conducted a study to improve the leverage of Wipro Ventures, the strategic investment arm of Wipro Limited

Digital Transformation● Created a shared vision for MOM's operations in 2022 by using design thinking techniques to identify customer psychographics and service design techniques to attain alignment from both business and IT departments ● Led an AI Email POC to completion despite major Covid-19 disruptions, allowing incoming emails to be automatically categorized, triaged, and replied by AI with 90% accuracy, ● Led the technical setup of a new Contact Centre, allowing MOM to expand its headcount and operations to meet the increased call volumes due to the Covid-19 crisis● Managed application and infrastructure teams to migrate 2 MOM systems to a new omni-channel messaging gateway within a tight 3-month timeline, enabling officers to send images and documents to customers● Supported Ministry of Manpower’s Contact Centre Technology Refresh by managing more than 15 vendors and internal infrastructure teams to migrate the MOM Contact Centre to a new technology stack with up-to-date features and improved system performance● Raised design thinking competencies of GovTech staff and built a UX community by facilitating design thinking and service design workshops within MOM and wider GovTech● Convinced business users to invest in the implementation of a chatbot with the latest conversational design and AI technology, and contributed to the technical specifications for a chatbot to answer 50 high volume enquiries

Led a team of 5 NUS MBA classmates to deliver a 4-month consulting project to Microsoft

Digital Transformation Consultancy● Designed and facilitated envisioning workshops for management to define their north star and corresponding desired outcomes and success metrics● Designed and facilitated design thinking and innovation workshops with end-users to pin down root cause problems and co-create the ideal user-centered customer journey● Performed business process re-engineering to streamline operations while infusing output from the design thinking workshops into wireframes that accompanied the newly designed to-be processes● Modelled the as-is and to-be business processes into an Enterprise Architecture tool to define the blueprint for the future system● Prepared a high-level system implementation roadmap and high-level user stories for agile implementationPresales● Prepared business proposals and tender presentations to win new projectsInternal Change Management● Conducted a 1-year Change Management Plan to get NCS internal staff to adopt Design Thinking and successfully equipped an estimated 75% (6000 out of 8000) internal staff with the ability, desire, and knowledge to apply design thinking in their work ● Created a case study on how I applied the NCS Design Thinking framework to my marriage proposal to illustrate how design thinking can be applied in everyday life at a NCS-wide roadshowDeveloping Point of Views and Thought Leadership● Painted the technology-empowered future for digital businesses, digital government, case management, digital collaboration, imprisonment and rehabilitation, civil defenseAwards● Awarded 2nd Place ($2500) in a NCS hackathon for building a business case and a chatbot prototype to give second officers on ships quick access to medical information● Awarded 1st Place for a NCS Design Thinking Competition for single-handedly designing and building a Design Thinking Repository and toolkit on Sharepoint for staff to be equipped with Design Thinking resources – a solution that saved NCS $70,000

● Taught Business English at Beginner, Pre-Intermediate, and Intermediate levels. Students hailed from China, India, Nepal, Malaysia, Vietnam, Taiwan, Cambodia and Myanmar● Used the book "Business Result" by Oxford University Press

Developed User Experience● Worked on developing User Experience and Front-End low-fidelity prototypes for a ticket sale websiteDeveloped an IoT Proof of Concept on Amazon Web Services● Single-handedly developed a website for users to change the brightness and colours of Philips Hue lightbulbs according to any sensor's data (i.e: temperature / humidity / weight / speed / light intensity) - as long as the data is in numerical form. This replaced numerical representation of data with visual colour representation.● Created 20 APIs to support the back end logic of the website● Created an Analytics Dashboard to visualize environment data (Temperature, Pressure, & Humidity) gathered from multiple sensors over multiple locations● Technologies Used: NodeJS, Python, JQuery, Amazon Web Services (APIGateway, Lambda, Cloudwatch, IoT, DynamoDB, S3), JustInMind Prototyping, Postman