Mark Haynes Email & Phone Number

Plano, Tx, Us

Irving, Texas, Us

As part of the team that's transforming the fight against cancer backed by the strength of McKesson Corporation, Ontada combines the power of technologies used by community oncology providers to deliver evidence-based, personalized care with real-world analytics capabilities that are relied on by the top 15 global life sciences companies. A member of the marketing operations team, I partner with the Provider Education and Engagement (PE&E) team to execute digital marketing programs using Marketo. With broad experience in web technologies, I generate content, implement email marketing campaigns, including measurement and performance reporting for content and email campaigns.

Dallas, Tx, Us

Managed brand standards for newly-merged Stealth Monitoring and UCIT Online corporate identityCreated and edited branded graphic collateral materials for use throughout the organizationManaged website updates in Craft CMS, SEO and report on web traffic and conversionsSupported Marketing Automation initiatives by providing expertise in UI/UX design, web design and web development using Marketo marketing automation solution by creating email and landing page templates that take advantage of Marketo's feature set.Recommended software tools and services for Marketing department procurement efforts. Managed all resource logins for the Marketing department

Formerly United Cerebral Palsy of Texas - Served in the Business Development department to grow Ability Connection's online community by developing fully-responsive database-driven web sites to support the mission of Ability Connection Texas: "Serving People with Disabilities".At Ability Connection Texas we serve people with all kinds of disabilities - not just Cerebral Palsy!Designed and developed all websites to enhance fundraising effortsIncreased following on social mediaImproved traffic on websites through effective SEO Contributed to revenue increase of 128% over projected fundraisingManaged procurement, implementation and administration of The Raiser's Edge constituent database, Sphere peer to peer fundraising, NetCommunity and Luminate Online SaaS tools

Wrote documentation for Quickoffice Premier for Symbian S60, iPhone and Android mobile devices. Wrote and produced 38 video tutorials using Audacity, GarageBand, Camtasia, Flash and file conversion tools on both Mac and Windows platforms which may be viewed at http://www.quickoffice.com/tutorials/ as well as YouTube and iTunes podcastsDeveloped video for Apple webinar to promote Quickoffice Mobile Office Suite to AT&T Small Business Sales Organization.Recommended procurement of software for video editing and productionDeveloped marketing plan to build awareness of Quickoffice products in the education sector

Mountain View, California, Us

Delighting customers with technical solutions to systems problems they are confronted with using Intuit's Lacerte Tax softwareCertified KNOVA publisher - wrote and published over 50 knowledgebase articlesSelected as an "Outstanding Performer" for Q2 fy'09 by performance management.

Mckinney, Tx, Us

Instruct Continuing Education classes in the WebMaster Certification program.

Skills and successes include a strong ability to promote and sell technical web development software with an emphasis on customer service from a remote environment. Built strong communities around products and enhanced product value by educating customers and communicating customer needs to management.• Senior Sales Representative March 2006 - Present - Manage all Customer Service for company – recovering revenue by resolving customer issues. - Top sales producer for 8 quarters consecutively – met all sales objectives set by management - Directly responsible for over 12.5% of gross revenue over $2 million for fy 2008 - Contributed significantly to sales growth from $1.3m in fy-06 to 2m in fy-07. - Consistently converted over 44% of all pre-sales phone calls over 10 quarters. .

WebAssist is the leading provider of extensions for the Adobe Dreamweaver (formerly Macromedia Dreamweaver) platform. With WebAssist extensions, you get all the functionality, flexibility, and good looks you dream of from Dreamweaver and Contribute – without the hassle. Visit http://www.webassist.com/ for more information.Support Engineer: Serve as Liaison between the customer community and the Engineering Team at WebAssist. Ensure that WebAssist customers reach success with their development efforts.

San Jose, Ca, Us

Macromedia (1995-2003)Software that empowers developers to create and deliver compelling and memorable experiences – on the Internet, on fixed media, on wireless, and on digital devices.• Product Team Liaison & Community Manager (2001-2003) - Represented customer community to development, senior management teams - Served as final escalation point for product issues & communicated solutions - Wrote forwards to two major books - Reviewed materials for internal documentation and third party publishers - Certified in Dreamweaver MX, Flash MX - Supported advanced JavaScript - Received advanced training in ActionScript, ColdFusion, SQL, RIA development

San Jose, Ca, Us

• Product Support Team Lead (1998-2001) - Wrote curriculum, trained and mentored product support team (ongoing through 2003) - Managed Support Team activities: phone, email queues, online forum (ongoing through 2003) - Demoed software for seminars and user groups - Improved product sales by reporting issues and statistics to senior management - Advised Web and Documentation teams on support site content and navigation - Supported JavaScript, XML, CSS and SSI - Moderated online forums, listserves to develop positive community experience

San Jose, Ca, Us

• Technical Support Engineer (1997-1998) - Conducted software training in Wichita, Kansas for user group - Demoed FreeHand and Flash integration at MacWorld - Responded to customer posts in forums, listserves- recognized as Macromedia product expert in forums and books (ongoing through 2003) - Wrote TechNotes for FreeHand, Fireworks and other products - Supported and developed with Director Lingo, PostScript level 3, Flash design/animation - Supported Dreamweaver, Fireworks in addition to other products

San Jose, Ca, Us

• Technical Support Specialist (1995-1997) - Improved issue resolution rate by initiating alternative contact plan - Wrote TechNotes on print issues for FreeHand - Supported FreeHand, xRes, SoundEdit 16, DeckII and Director - Supported PostScript language as output in FreeHand print files - Promoted sales of FreeHand Graphics Studio, demoing products to strategic customers

Richardson, Tx, Us

Thomas Reprographics- (1993-1995)A well-established full-service reprographics provider with a nationwide network of outlets.• Large Format Print Technician (1994-1995) - Developed artwork and printed from Adobe Photoshop, Illustrator, Quark XPress, Macromedia FreeHand, and CorelDraw! using custom PostScript RIPs - Recognized as top producer; transferred to various stores to address strategic client needs• CAD Plotting/Print Technician (1993-1994) - Provided quick-turn CAD plotting services for clients - Consulted with sales and customers to achieve high level of customer satisfaction

Mme, Music

Bachelor'S Degree, Music Education