Mark Wheeler Email & Phone Number

Portland, Or, Us

Portland, Oregon, United States

Troutdale, Oregon, United States

• Creative operational leader, currently overseeing a receive logistics department of approx. 250 people, including 3 salaried leaders and 6 assistant managers, responsible for processing inventory to make it available for purchase on Amazon.com.• Single threaded leader for inventory quality metrics, SOX compliance, process improvements, and inventory control - reporting out performance at a regional level. Improved inventory defect rate by 45% and decreased misplaced inventory by 42%.• Own and manage projects with site-wide impact, in process improvement, leadership development, and internal marketing campaigns to positively influence workplace culture. This has included increasing customer shipment throughput capacity by 17% over the last 24 months.

Portland, Oregon Metropolitan Area

• Strategically craft and execute department daily shift plans to meet customer demand through labor planning, creative technical and operational problem solving, and partnering with other departments • Coach individuals to drive KPI’s in productivity and quality of work while promoting a safe workplace• Develop team members to reach their full potential within their roles and creating opportunities to grow into new ones that align with goals and skill sets

Portland, Oregon Area

• Strategic Initiatives: o Developed and executed strategic initiatives encompassing sales, operations, and marketing within the retail division, fostering sustained growth and market presence. o Collaborated with internal teams and external agencies to ensure marketing efforts produced a favorable ROI while maintaining an accurate representation of the brand across various channels.• Sales Leadership: o Applied an engaging and hands-on leadership style to lead Store Managers in achieving and exceeding sales targets across diverse markets. o Blended technical sales tactics with an emotionally intelligent approach to maximize team performance and customer satisfaction.• Marketing & Brand Building: o Oversaw the creation and distribution of content across digital channels, managing store-level activations, events, and community engagement initiatives. o Played a key role as a brand ambassador, educating and growing WILL brand awareness to establish a strong market presence.

Portland, Oregon Area

- Served as a Strategic Design Facilitator, inspiring participants to shape their future in social impact through creative expression, authentic engagement, visualization, and collaborative decision-making.- Applied a visionary approach to leadership, fostering an environment of innovation and forward-thinking to drive social impact initiatives.- Functioned as a Business Manager, creating and organizing internal systems and structures in sales, finance, client engagement, and service delivery.- Excelled as a Project Manager, ensuring the execution of all aspects of the service delivery model through meticulous process and progress tracking.- Cultivated meaningful client engagements by integrating authentic communication and visualization techniques, ensuring a collaborative and mutually beneficial partnership.- Executed service delivery models with precision, demonstrating a commitment to excellence in meeting client needs and expectations.- Championed innovation in problem-solving through creative expression, fostering an environment where unique perspectives and ideas contributed to the success of social impact initiatives.

Forest Grove, Or

The role of the Empresas Coach and Training Specialist was a creative, hands on, entrepreneurial collaborator in the Empresas Business Development Program. Position was bilingual Spanish and English.• Supported aspiring and existing Latino small business owners with bilingual customized coaching, technical assistance, training, access to capital, networking opportunities and other resources. • Provided technical assistance, one on one coaching, and support to Latino businesses in all aspects of business growth.• Assist business owners in obtaining certifications, insurances, and other compliance documents required to doing business in the State of Oregon.• Assisted business owners with access to capital and access to market opportunities• Developed, coordinated, and presented business courses, specialty workshops, and financial literacy sessions to Latino aspiring and existing business owners.• Developed and maintained a network of community members and contacts who have knowledge, experience and information on small business topics.• Recruited and retained Empresas Network Members.• Supported marketing and outreach efforts.

Portland, Oregon Area

• Senior Leadership & Business Growth: o Led a team of 40-50 employees across 8 retail stores in 4 states, achieving aggressive sales targets and transforming the business into a nationally recognized brand. o Successfully grew annual revenue from $4-$5M, playing a pivotal role in expanding the retail business from 3 to 8 stores. o Streamlined division sales and operations by implementing sustainable structures, increasing accountability, and optimizing overall performance.• Operations & Systems Development: o Co-created and implemented systems and standard operating procedures across the retail division, optimizing performance and streamlining everyday business functions. o Managed stores against P&Ls, budgeted payroll hours, and developed and executed sales and promotional strategies.• People Management & Development: o Directed the hiring, training, coaching, and development of 8 store managers, ensuring they met sales goals, controlled costs, and managed their teams to success. o As a merchandiser, advised on inventory management, product assortments, correct allocation, and stock level planning, contributing to overall business efficiency.• Revenue Growth & Accountability: o Drove revenue growth on both small teams and across the company, consistently exceeding targets and achieving sustainable success. o Implemented structures that increased accountability, fostering a values-driven and goal-oriented team culture.

Nw 23Rd Ave

Goal-oriented and values-driven leader, managing a team to meet and exceed aggressive sales targets as well as coach and develop my team. Oversee all operations, hiring, budgeting, training, and inventory management, as well as projects relating to visual merchandising, marketing, and community engagement. Brand ambassador, educating and growing the WILL brand awareness to establish a strong presence in the market.

Portland, Or

Top-performing Sales Supervisor who developed and maintained client relationships while consistently driving sales through motivating and leading my team. Generated and evaluated daily reports, measuring KPI's and managing inventory. Provided an exceptionally high level of customer service through education and engagement. Created and executed special projects to promote brand awareness through community partnerships.

Beaverton, Or

Bilingual position (Spanish and English). I interviewed and assessed families and volunteers enrolling to participate in the program, pairing youth with adults in one-on-one match friendships. I then supported these mentor relationships, providing solutions to challenges, facilitating communication, sharing feedback, coaching positive relationship development and ensuring child safety.

San Pedro De Macorís, Dominican Republic

Spanish speaking position. Liaison between 200+ orphaned and abandoned children and their 1400 global sponsors. Nurtured relationships critical to the functioning and financing of the organization. Created modernized promotional material to appeal to a larger sponsorship base and compete with similar organizations in the field. Part-time mentor for 15 boys, addressing the development of personal, interpersonal, educational and social skills through intensive daily contact. Volunteered with outreach projects, visiting nearby impoverished villages to help the children learn to give back to their communities.

Tegucigalpa, Hondruas

Spanish speaking position. Family Visitations Coordinator, Social Work Department. Independently conducted country-wide investigations and visitations to identify and locate extended families of orphaned and abandoned children. Re-established communication between children and their families. Planned, coordinated and supervised visitations between children and families while maintaining detailed records and case reports. Mentored, supervised and cared for 22 young boys (part-time) in all activities of daily living.

Master Of Business Administration (M.B.A.)

Ba, Social Work, Spanish

Activities and Societies: Co-President of the Social Work Club, Student Leader-Civil Rights Immersion, Community Service Work-Study.