Customer Support Manager And Interim Head Of It & Systems
CurrentManage a team of customer support associates and provide best-in-class customer support for Springboard Collaborative customers and employees.
Jul 2022 - Present
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Mark Hood Email & Phone Number
Customer Support Manager and Interim Head of IT & Systems | IT Support and Management, Process Improvement, Customer Satisfaction
at
Springboard Collaborative
1 work email found
@springboardcollaborative.org
1 phone found area 317
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Support Manager and Interim Head of IT & Systems | IT Support and Management, Process Improvement, Customer Satisfaction
Location
Greater Indianapolis, United States, United States
Company size
Who is Mark Hood? Overview
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Quick answer
Mark Hood is listed as Customer Support Manager and Interim Head of IT & Systems | IT Support and Management, Process Improvement, Customer Satisfaction at Springboard Collaborative, a company with 85 employees, based in Greater Indianapolis, United States, United States. AeroLeads shows a work email signal at springboardcollaborative.org, phone signal with area code 317, and a matched LinkedIn profile for Mark Hood.
Mark Hood previously worked as Customer Support Manager and Interim Head of IT & Systems at Springboard Collaborative and Manager of Client Support at Ntracts, Inc. Mark Hood holds Bachelor Of Arts (B.A.), Computer Science from Hanover College.
Company email context
Email format at Springboard Collaborative
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{first_initial}{last}@springboardcollaborative.org
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AeroLeads found 1 current-domain work email signal for Mark Hood. Compare company email patterns before reaching out.
Profile bio
About Mark Hood
At Springboard Collaborative, leadership is at the forefront of my role, managing a dedicated team to deliver exceptional customer support. Our focus is on fostering a responsive and solution-oriented environment that empowers both customers and employees. With expertise in Freshdesk, Freshservice, and Zoho Desk, I ensure streamlined operations and customer satisfaction. Previously at Ntracts, Inc, my team and I developed standard operating procedures and service level agreements that elevated client support. My tenure there honed my skills in efficient quality assurance and workflow optimization, directly contributing to the robustness of the Ntracts solution. A commitment to process improvement and a strong foundation in IT strategy drive my approach to customer support management.
Listed skills include Requirements Analysis, Sdlc, Business Analysis, Program Management, and 17 others.
Current workplace
Mark Hood's current company
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Springboard Collaborative
8 roles
Mark Hood work experience
A career timeline built from the work history available for this profile.
Manager Of Client Support
Supervise a group of client support professionals. Develop internal company standard operating procedures and service level agreement standards for client support. Provide efficient and quality client support for the Ntracts solution. Perform software and workflow testing for the Ntracts solution.
Jan 2016 - Jul 2022
Consultant
Perform business analysis and quality assurance on the IRIS system. Provide customer technical support.
Jul 2015 - Dec 2015
Sr. System Analyst
System Analyst for Ntracts LLC. Redesign Ntracts technical customer support process. Provide Tier 2 customer technical support for the Ntracts application. Provide Infrastructure support for servers running Ntracts Application. Telephone System Support.
May 2014 - Jul 2015
Consultant
System Analyst for Ntracts LLC. Redesign Ntracts technical customer support process. Provide Tier 2 customer technical support for the Ntracts application. Provide Infrastructure support for servers running Ntracts Application.
Feb 2014 - May 2014
Consultant
Develop Curriculum and provide training for the IRIS software system used by Indiana's Vocational Rehabilitation Services Division. Perform business analysis and quality assurance on the IRIS system.
Nov 2010 - Feb 2014
Jan 2003 - Nov 2010
Jun 1999 - Dec 2002
Team & coworkers
Colleagues at Springboard Collaborative
Other employees you can reach at springboardcollaborative.org. View company contacts for 85 employees →
BZ
Brett Zhang
Colleague at Springboard CollaborativeSan Francisco Bay Area, United States
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MR
Maria Rojas
Colleague at Springboard CollaborativeFresno, California, United States, United States
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KM
Kara Martinez, Edd
Colleague at Springboard CollaborativeTampa, Florida, United States, United States
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EL
Erin Laidlaw Mcguire
Colleague at Springboard CollaborativeBirmingham, Michigan, United States, United States
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HP
Higinio Padilla
Colleague at Springboard CollaborativeEl Cerrito, California, United States, United States
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AB
Andrew Barclay
Colleague at Springboard CollaborativeSwarthmore, Pennsylvania, United States, United States
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FP
Felix Polanco
Colleague at Springboard CollaborativeNew York, New York, United States, United States
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KW
Kris Wiener
Colleague at Springboard CollaborativeNew York City Metropolitan Area, United States
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MM
Mikaela Mcgee, Shrm-Cp
Colleague at Springboard CollaborativeMason, Ohio, United States, United States
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AL
Angie Leuchtmann, Ed.D.
Colleague at Springboard CollaborativeGrand Rapids, Michigan, United States, United States
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Brett Zhang
Colleague at Springboard CollaborativeSan Francisco Bay Area, United States
View →
MR
Maria Rojas
Colleague at Springboard CollaborativeFresno, California, United States, United States
View →
KM
Kara Martinez, Edd
Colleague at Springboard CollaborativeTampa, Florida, United States, United States
View →
EL
Erin Laidlaw Mcguire
Colleague at Springboard CollaborativeBirmingham, Michigan, United States, United States
View →
HP
Higinio Padilla
Colleague at Springboard CollaborativeEl Cerrito, California, United States, United States
View →
AB
Andrew Barclay
Colleague at Springboard CollaborativeSwarthmore, Pennsylvania, United States, United States
View →
FP
Felix Polanco
Colleague at Springboard CollaborativeNew York, New York, United States, United States
View →
KW
Kris Wiener
Colleague at Springboard CollaborativeNew York City Metropolitan Area, United States
View →
MM
Mikaela Mcgee, Shrm-Cp
Colleague at Springboard CollaborativeMason, Ohio, United States, United States
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AL
Angie Leuchtmann, Ed.D.
Colleague at Springboard CollaborativeGrand Rapids, Michigan, United States, United States
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1 education record
Mark Hood education
FAQ
Frequently asked questions about Mark Hood
Quick answers generated from the profile data available on this page.
What company does Mark Hood work for?
Mark Hood works for Springboard Collaborative.
What is Mark Hood's role at Springboard Collaborative?
Mark Hood is listed as Customer Support Manager and Interim Head of IT & Systems | IT Support and Management, Process Improvement, Customer Satisfaction at Springboard Collaborative.
What is Mark Hood's email address?
AeroLeads has found 1 work email signal at @springboardcollaborative.org for Mark Hood at Springboard Collaborative.
What is Mark Hood's phone number?
AeroLeads has found 1 phone signal(s) with area code 317 for Mark Hood at Springboard Collaborative.
Where is Mark Hood based?
Mark Hood is based in Greater Indianapolis, United States, United States while working with Springboard Collaborative.
What companies has Mark Hood worked for?
Mark Hood has worked for Springboard Collaborative, Ntracts, Inc, Ettain Group, Ntracts, Llc, and State Of Indiana.
Who are Mark Hood's colleagues at Springboard Collaborative?
Mark Hood's colleagues at Springboard Collaborative include Brett Zhang, Maria Rojas, Kara Martinez, Edd, Erin Laidlaw Mcguire, and Higinio Padilla.
How can I contact Mark Hood?
You can use AeroLeads to view verified contact signals for Mark Hood at Springboard Collaborative, including work email, phone, and LinkedIn data when available.
What schools did Mark Hood attend?
Mark Hood holds Bachelor Of Arts (B.A.), Computer Science from Hanover College.
What skills is Mark Hood known for?
Mark Hood is listed with skills including Requirements Analysis, Sdlc, Business Analysis, Program Management, Software Project Management, Disaster Recovery, Sharepoint, and Vendor Management.
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