Mark Wilkin work email
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Mark Wilkin personal email
Mark helps enterprises establish their transformation programs. (a) Definition: Works ‘outside-in’ to identify required changes across products and services, and ‘inside-out’ to align people, processes, technology and structure. (b) Delivery: Establish the delivery programs, typically then handing over to an enduring program director.Triple degree qualified senior leader, Mark has led businesses ($300+m P&L, 250+ people), corporate functions (strategy, product, customer service, asset management) and projects (cloud / software, aviation, financial services), and has consulted with both Tier 1 global firms and on a freelance basis.
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Program ManagerTransurban Aug 2024 - Oct 2024Melbourne, Victoria, AustraliaProject mobilisation associated with the establishment a new business venture and associated service offering. -
Program DirectorNational Disability Insurance Agency Dec 2021 - Nov 2023Melbourne, Victoria, AustraliaProgram director responsible for implementation of a new core planning and CRM system, associated web portals and new processes to better serve the half a million Australians living with a disability. This included change management (communications, training and enablement), technical cutover and business go-live. -
Program DirectorTransurban Jan 2017 - Dec 2021Melbourne, AustraliaProgram director responsible for development and implementation of an industry leading tolling system (based on modern API driven cloud hosted micro-services) and Product director defining new commercial offers and delivery models that leverage the new system to deliver business transformation.
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General Manager, Financial, Identity & Government ServicesAustralia Post Feb 2015 - Dec 2016Melbourne, AustraliaLed Government and Agency Services business ($300m gross profit P&L across banking and payments) - plus interim leadership of Identity Services Business ($100m P&L) - spanning strategy, product development / project delivery and product management (pricing, compliance, contracts, customer service, sales / tenders). -
General Manager, New Product DevelopmentAustralia Post Feb 2011 - Feb 2015Melbourne, Victoria, AustraliaEstablished and led a new product development function, developing, launching and subsequently running payments, insurance and wealth management products; End to end responsibility from identifying market opportunities, securing funding, leading the development projects, launching the products and then driving P&L outcomes via sales & marketing through to operations & customer service.
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Consulting Director / FreelanceEartheon / Self Employed Aug 2006 - Feb 2011AustraliaManagement consulting across corporate, government and SME sectors. Blend of business management and strategy consulting experience coupled with strong engineering and technical competence has led to a predominance of work helping firms that have a technical foundation to their business decisions (eg. Smart meters, Tsunami warning, Telco, IT)
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Head Of Operations, Cards & Personal LoansNational Australia Bank Mar 2006 - Aug 2006Led Credit Card and Personal Loan operations (team of ~250 staff, lending book ~A$6 billion). Major functional areas consist of fraud, account acquisition, application processing, account retention, customer servicing, contact/call centre and business systems -
Head Of Product ManagementNational Australia Bank Jan 2005 - Mar 2006Product management and product development activities across working capital, international trade, international payments and foreign currency travel products (20+ business and consumer products with portfolio operating profit of ~A$200 million)
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Chief Operating Officer (Head Of Operations & Risk Managament), Receivables FinanceNational Australia Bank Jan 2004 - Jan 2005Led the working capital business (T/O ~A$20 billion, Assets ~A$1 billion, Operating Profit ~A$40 million) with direct responsibility for everything other than new customer acquisition, namely; relationship management, existing account sales, contact centre, customer servicing and funding, credit assessment, product management, financial management, risk management and compliance (~55 staff).
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Head Of Strategic PlanningNational Australia Bank Jun 2001 - Jan 2004Delivered strategic and executive support to the CEO and his leadership team (Group profit ~A$4 billion across Australia, UK, NZ and Asia), with an emphasis on strategic planning, strategy development and corporate development
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Head Of Strategy, Specialist & Emerging BusinessesNational Australia Bank Oct 1999 - Jun 2001Led divisional strategy team for the global Specialist & Emerging Businesses Division (comprising Credit Cards, Payments, Fleet Management, Asset Finance, Debtor Finance, International Trade, Custody, Investments, On-line Trading and Venture Capital businesses. ~A$500+ million operating profit)
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Senior Strategy ConsultantAccenture Jan 1997 - Sep 1999Provided strategic consulting advice and support on key business decisions for large corporate clients -
Engineer - Various RolesRoyal Australian Air Force 1987 - 1997Senior engineering officer leading structural integrity / asset management programmes for fixed wing and helicopter fleetsOfficer-in-Charge of F-111 aircraft intermediate level maintenance (80+ staff across various airframe, avionics and engine disciplines)Contracting officer responsible for developing, negotiating and letting commercial outsourcing arrangements with private industry for large Department of Defence maintenance and support contractsProject officer responsible for the establishment and ‘in-country’ management of a major F-111 structural testing programme outsourced to the US Airforce
Mark Wilkin Skills
Mark Wilkin Education Details
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Aerospace Vehicle Design -
Aeronautical
Frequently Asked Questions about Mark Wilkin
What is Mark Wilkin's role at the current company?
Mark Wilkin's current role is Strategy | Product | Projects | P&L | Transformation.
What is Mark Wilkin's email address?
Mark Wilkin's email address is ma****@****.com.au
What schools did Mark Wilkin attend?
Mark Wilkin attended Monash University, Cranfield University, Rmit University.
What skills is Mark Wilkin known for?
Mark Wilkin has skills like Strategy, Change Management, Management Consulting, Business Transformation, Business Strategy, Risk Management, Business Planning, Business Analysis, Portfolio Management, Management, Project Management, Leadership.
Not the Mark Wilkin you were looking for?
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Mark Wilkin
Greater Sydney Area -
Mark Wilkin
Brisbane, Qld3urbanutilities.com.au, gmail.com, sunwater.com -
Mark Wilkin
Greater Melbourne Area1national.com.au -
3hotmail.com.au, development.vic.gov.au, melbournewater.com.au2 +611317XX
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