Mark W. Email & Phone Number

Citec

Leading a high performance team of 17 SAP Basis experts providing SAP Basis, Aurion HR and Database support and consultancy. My team supports 270+ instances across Whole of Government and individual agencies.• Managed resourcing of SAP Basis BAU and project consultancy across multiple client sites and transformation projects• Client and internal stakeholder engagement • Successfully recruited and grew the team during a period of Government downsizing• Maintained… Show more Leading a high performance team of 17 SAP Basis experts providing SAP Basis, Aurion HR and Database support and consultancy. My team supports 270+ instances across Whole of Government and individual agencies.• Managed resourcing of SAP Basis BAU and project consultancy across multiple client sites and transformation projects• Client and internal stakeholder engagement • Successfully recruited and grew the team during a period of Government downsizing• Maintained service levels and team focus during an extended period of Departmental uncertainty• Show less

Brisbane, Australia

Managed and Coordinated the migration of agency Solaris systems into CITEC's virtualised Solaris platform as part of the Queensland Government's Infrastructure Consolidation.• Client engagement and capacity management• Product definition and enhancement• Team leadership• Centraliased configuration management

Brisbane, Australia

SEO and WordPress development for https://shellysbookkeeping.com.au Maintained back end web development and plugin functionality in a WordPress environment Generated and updated content and maximised SEO for relevant market segments

Brisbane Cbd

Reporting to the Director of Technology and infrastructure. I led a team of desktop,server, network and service desk specialists providing infrastructure support to SSQ.My team supported the underpinning infrastructure that enabled SSQ to provide a a single point of contact for QLD Government inquiries via, multiple call centres and internet channels for the Queensland publicManaged multiple vendors in a mixture of cosourced and outsourced agreements, ensuring they meet SLA's with… Show more Reporting to the Director of Technology and infrastructure. I led a team of desktop,server, network and service desk specialists providing infrastructure support to SSQ.My team supported the underpinning infrastructure that enabled SSQ to provide a a single point of contact for QLD Government inquiries via, multiple call centres and internet channels for the Queensland publicManaged multiple vendors in a mixture of cosourced and outsourced agreements, ensuring they meet SLA's with a combined contract value of over $2.8MContract review and negotiationPerformed recruitment activitiesEngagement with various branches to understand and assist them to achieve their business needsEnsuring Infrastructure reliability and team skills were maintained at high levelsProject management and resource allocation for Tech refresh and other enhancement projectsImplemented co source arrangements with vendors and onsite support teams to ensure maximum efficiency and knowledge transferEnsured high levels of responsiveness and service delivery focus during times of uncertainty and significant demand eg the 2011 Queensland floods and a proposed outsource of various IT functions. Show less

Principal Support Consultant for the Solaris and Linux team.My Role is toDefine Standards and Products for our Client base.Enhance communication between the team and other parts of CITECProvide Leadership in the areas of Technical and Process improvements

Senior Unix administrator providing operational support for Solaris 10 servers and a corporate wide Netbackup 6.5.1 backup solutionDesigned and Implemented Operational policies and procedures to improve knowledge retention.Wiki and ITIL advocateAlso performing Unix Team manager role as required

Unix contract position providing operational support for Solaris 10 servers and a corporate wide Netbackup 6.5.1 backup solutionDesigned and Implemented Operational policies and procedures to improve knowledge retention.Performing Unix Team manager role as required

Brisbane, Australia

Senior software support (Unix systems)Role Senior software Specialist Unix systems (HPUX)System Administration Storage Administration (HDS)Application ManagementProjects: Future Retail Constestability Customer Care and Billing (PEACE)

Acting Team leader for the Unix and Database teams (14 direct reports)Provided operational team managementConsultation with the business as to their IT needsMaintained vendor relationshipsPerformed ITIL change managementCompiled managerial reportsManaged Resourcing and task Allocation

Role :Senior Software Specialist, DBA TeamProjects:Cognos deploymentGeneral DBA administration - Oracle

Provided high level Sun Solaris administration and Oracle Database administration in a 24 x 7 call center environmentImplemented Corporate wide backup infrastructure (Veritas netbackup on Sun Hardware)Sun Hardware Installation and Solaris/Linux administrationOracle Database AdministrationHDS Storage adminstration.

Brisbane, Australia

National Unix Coordinator at Boeing Australia in BrisbaneLed and mentored a team of 5 Unix administrators across remote sites.Developed and implemented Y2k transition planImplemented a ERP system on Sun HardwareProvided ongoing System Administration

Provided expert level Unix and Oracle Database Administration and consultancy to the Business systems group as part of the ERP implementation project. Recommended, Architected and implemented the production and development Unix environments. provided ongoing support after go live.

Contract Unix/Oracle consultantprovided Unix, DBA and SAP support to client sites

Chosen as a key member of Unix team responsible for the implementation and system administration of a Pyramid RM 1000 Massively Parallel Unix system. This system was the First SAP Bureau service of its kind for the Queensland Government and private industry.

Unix Administrator for Qfleet, Emergency Services, and Unix SAP Bureau

Vax VMS administrator

Database administrator for VMS based Records Management system

Post Grad Certificate, Software Engineering

Bachelor Of Informatics, Artificial Intelligence