Mark Schroeder Email & Phone Number

Develop and Implement dynamic routing and logistical plans for scheduled and reactive service teams. Develop continuous improvement and operational excellence programs to maximize profitable growth through equipment utilization.

Gilert, AZ

Challenged to build ongoing customer relationships, providing superior customer service during the purchase or lease, and maintain communication post-sale to ensure satisfaction. Negotiate pricing and financing options, provide quote and prepare sales contract.

Phoenix, Arizona Area

• Consistently meet planned equipment and service expenses for area chain portfolio
• Provide equipment and service expertise for internal and external suppliers improving equipment performance and life expectancy saving costs for external customers and the Coca-Cola Company
• Manage all operational projects for sales team portfolio which includes new customer conversions, capital investments, new product implementation and equipment upgrades while maintaining budget constraints
• Coordinate equipment and service work with multiple service providers through the US while holding all accountable to company and customer standards
• Collaborate with cross functional partners to deliver on customer needs
• Ensure maximum beverage quality and dispenser uptime within the customers’ outlets

Tempe, AZ

• Provided exceptional leadership through mentoring and developing a team of 17 technicians
• Increased overall customer satisfaction levels by building an effective operation inventory management, performance and team cohesion and an efficient route plan
• First FSS to lead monthly West Region FSS meeting and part of first FSS team to coordinate West Region Field Service Annual FSS Meeting
• Presented FRFV procedures and how this affected a large improvement versus prior years to West Region team
• Researched and resolved issues for customers and internal business partners
• Conducted audits on technicians to ensure quality of work is being performed

Tempe, AZ

• Identified and developed talent by coaching and mentoring a staff of 1 Acct manager and 7 Market Development Managers
• Established and maintained strong customer and employee relationships
• Managed sales, profit and operational expenses for designated sales territory
• Trained, developed, and evaluated sales team members
• Designed and negotiated contracts with customers externally and internally
• Monitored market execution and merchandising standards

Tempe, AZ

• Managed a highly visible territory consisting of 2.5 million cases annually, 5 account managers and 23 merchandisers
• Executed National Account priorities and initiatives
• Cultivated relationships with District Managers, Market Managers, and Store Managers
• Managed monthly labor budgets and BDL targets
• Facilitated training programs to develop sales teams on market execution and standards
• Provided outstanding customer service through effective communication and business management

Tempe, AZ

• Managed 5 Account Reps, 1 Driver Supervisor, and 9 Union Drivers
• Established weekly, monthly, and quarterly goals for my sales team
• Negotiated CMA agreements with our Local and Small Chain customers
• Maintained monthly accruals to ensure payment for CMA agreements