Mark Avery Email & Phone Number

Kapolei, Hi, Us

Arizona, United States

Led Food, Fitness, Lodging, and Postal operations for Luke Air Force Base, AZ.Oversaw 137 personnel across 21 facilities and $35M in assets. Forecasted and managed expense plans and executed $4M annual budget.Produced 202K meals, 2K fitness assessments, 37K bed-nights, and 18Klbs of mail.Deployed to Saudi Arabia - Launched quality of life initiative; surveyed deployed personnel, amended base support contract. Added 33 new menu items, enhancing 264K deployment meals annually.Scrutinized $38M containerized housing unit project requirements. Identified $2.8M shortfall to leadership, securing on-time funding re-prioritization and construction for future war fighters.2023 Sustainment Services Flight of the Year, Air Force Innkeeper Award Finalists, 2023 Company Grade Officer of the 3rd Quarter, 2023 Company Grade Officer of the Year.

Arizona, United States

Led Personnel Support (human resource) operations for Luke Air Force Base, AZ. Oversaw 42 personnel across 2 facilities responsible for servicing 7.4K Active Duty, Reserve, and civilian customers.Managed myEval evaluation application roll-out; developed local procedures, self-service guidance, and platform training sessions. Secured 92% on-time processing rate for 4.8K annual evaluations.Maximized military ID Card processing; analyzed trends, redirected manpower, drove self-service kiosk utilization. Increased service output 30%, added 118 appointments per month.Overhauled assignment procedures; projected monthly personnel relocations, initiated mass briefings for preparation and departure. Returned 2.5K man-hours annually.Led Deployed Force Support Squadron 2.0 vision; secured $4M budget, increased unit funding 90%.Evaluated and ranked as #1 of 60 Captains by deployed Wing Commander.

Arizona, United States

Led team of 12 command support staff personnel servicing 700 aircraft maintainers.Executed 27 commander-delegated administrative authorities; managed 2K personnel cases, enabling 9K F-16 and F-35 flights, 12K flying hours, and 95 pilot graduates.Developed first local unit call directory and implemented no-cost case management application; reduced Airmen calls and email inquiries by 28%.Led the base Air Force Assistance Fund Charity Campaign through Covid-19 pandemic. Raised $35K for Air Force charities.Recognized as Squadron 2021 Aircraft Maintenance Force Support Professional of the Year.

Arizona, United States

Led 13 content managers overseeing 12K article Air Force human resource knowledge base.Transformed user search experience; pushed search engine optimization and redesign with Oracle, enabled “google-esque” results list. Increased consumption rate 20%, 34M annual website hits.Drove digital transformation; leveraged robotics processing automation to automate 4 processes. Saved Personnel Center 16K man-hours annually.2020 Company Grade Officer of the 1st Quarter, 2020 Air Force Innovation award.

Arizona, United States

Led 36 personnel administering 20 mission-critical programs, 15K cases per month, and distribution of $1.2B per year in Air Force benefits and entitlements.Oversaw Tuition Assistance team, executed $150M and postured to collect $1.2M in invalid payments.Drove production timeliness; leveraged CRM platform to merge data sets, generate reports, and create real-time dashboards. Reduced overdue cases 50% and saved 600 man-hours annually.Deployed to Afghanistan - Reviewed force manning requirements, revising 350 positions and validated demand signal to force providers to ensure mission-ready command. 2018 Company Grade Officer of the 4th Quarter.

Arizona, United States

Led 6-person Quality Assurance team surveilling for the Total Force Service Center.Contracting Officer Representative for $4.8M call center contract; monitored execution of 304K calls, 63K emails, 28K DD Form 214s annually. Sustained 24/7 customer support, 80% first contact resolution, and 95% satisfaction rating.Maintained integrity of 23 Air Force personnel programs; managed 10.3K quality assurance assessments and ensured 97% accuracy rate annually.

Researched property information for commercial property appraisers; secured property deeds, leases, maps, aerial/ground/interior photographs, and sales data.Completed first Guam real property tax valuation in 20 years; 20K residential and commercial properties valued for Dept of Revenue and Taxation.

Tumon, Guam

Provided client service and support for personal and commercial lines of insurance. Consulted clients regarding potential risks and available options for mitigation. Managed automobile insurance program with dealership partners.

Dededo, Guam

Led daily theater operations for 17 theaters across two locations. Hired, trained, scheduled, and continuously developed staff to operate in box office, concessions, and ushering capacities. Performed cash handling, reporting, accounting, inventory, stock purchasing, digital marketing, recognition, and awards programs.

Researched property information for commercial property appraisers; secured property deeds, leases, maps, aerial/ground/interior photographs, and sales data.

Bachelor Of Business Administration - Bba, Finance And Economics, Entrepreneurship

College Prep

Activities and Societies: Junior Achievement (JA), Global Young Leadership Conference (GYLC), JFK Athletics