Mark Avery

Mark Avery Email and Phone Number

Operations Officer @ United States Marine Corps
Kapolei, HI, US
Mark Avery's Location
Greater Phoenix Area, United States
Mark Avery's Contact Details

Mark Avery personal email

About Mark Avery

I am an Air Force veteran with over 8 years of experience in operational management, known for driving excellence and achieving strategic goals. My career has equipped me with a robust skill set in leading high-performing teams, managing complex projects, and utilizing data analytics to enhance organizational performance.Currently, I bring my expertise to new opportunities, focusing on leveraging my extensive background in leadership, project management, and strategic consulting to drive operational efficiency and innovation. My previous role as a Sustainment Services Flight Commander involved overseeing a diverse range of operations, managing $35M in assets, and leading 137 personnel to deliver exceptional service.Throughout my career, I have excelled in various roles such as Military Personnel Flight Commander and Content Management Manager. I have successfully implemented process improvements, driven digital transformations, and demonstrated strategic problem-solving and leadership in high-stakes environments, including deployments in Saudi Arabia and Afghanistan.I hold a Bachelor’s in Business Administration with a focus on Finance, Economics, and Entrepreneurship from the University of Guam. My professional development includes certifications in Scrum Mastery, Agile Leadership, and Project Management. I am committed to leveraging my skills to contribute to organizational success and drive meaningful growth.Skills:Leadership & Team ManagementStrategic & Agile Project ManagementData Analytics & Problem SolvingEffective Communication & CollaborationLet's connect to explore how my background and skills can add value to your organization or network.

Mark Avery's Current Company Details
United States Marine Corps

United States Marine Corps

View
Operations Officer
Kapolei, HI, US
Website:
marines.mil
Employees:
72515
Mark Avery Work Experience Details
  • United States Marine Corps
    Operations Officer
    United States Marine Corps
    Kapolei, Hi, Us
  • United States Air Force
    Sustainment Services Portfolio Manager
    United States Air Force Mar 2023 - Sep 2024
    Arizona, United States
    Led Food, Fitness, Lodging, and Postal operations for Luke Air Force Base, AZ.Oversaw 137 personnel across 21 facilities and $35M in assets. Forecasted and managed expense plans and executed $4M annual budget.Produced 202K meals, 2K fitness assessments, 37K bed-nights, and 18Klbs of mail.Deployed to Saudi Arabia - Launched quality of life initiative; surveyed deployed personnel, amended base support contract. Added 33 new menu items, enhancing 264K deployment meals annually.Scrutinized $38M containerized housing unit project requirements. Identified $2.8M shortfall to leadership, securing on-time funding re-prioritization and construction for future war fighters.2023 Sustainment Services Flight of the Year, Air Force Innkeeper Award Finalists, 2023 Company Grade Officer of the 3rd Quarter, 2023 Company Grade Officer of the Year.
  • United States Air Force
    Military Personnel Operations Manager
    United States Air Force Jan 2022 - Feb 2023
    Arizona, United States
    Led Personnel Support (human resource) operations for Luke Air Force Base, AZ. Oversaw 42 personnel across 2 facilities responsible for servicing 7.4K Active Duty, Reserve, and civilian customers.Managed myEval evaluation application roll-out; developed local procedures, self-service guidance, and platform training sessions. Secured 92% on-time processing rate for 4.8K annual evaluations.Maximized military ID Card processing; analyzed trends, redirected manpower, drove self-service kiosk utilization. Increased service output 30%, added 118 appointments per month.Overhauled assignment procedures; projected monthly personnel relocations, initiated mass briefings for preparation and departure. Returned 2.5K man-hours annually.Led Deployed Force Support Squadron 2.0 vision; secured $4M budget, increased unit funding 90%.Evaluated and ranked as #1 of 60 Captains by deployed Wing Commander.
  • United States Air Force
    Command Section Manager
    United States Air Force Nov 2020 - Dec 2021
    Arizona, United States
    Led team of 12 command support staff personnel servicing 700 aircraft maintainers.Executed 27 commander-delegated administrative authorities; managed 2K personnel cases, enabling 9K F-16 and F-35 flights, 12K flying hours, and 95 pilot graduates.Developed first local unit call directory and implemented no-cost case management application; reduced Airmen calls and email inquiries by 28%.Led the base Air Force Assistance Fund Charity Campaign through Covid-19 pandemic. Raised $35K for Air Force charities.Recognized as Squadron 2021 Aircraft Maintenance Force Support Professional of the Year.
  • United States Air Force
    Section Chief, Content Management
    United States Air Force Jun 2019 - Oct 2020
    Arizona, United States
    Led 13 content managers overseeing 12K article Air Force human resource knowledge base.Transformed user search experience; pushed search engine optimization and redesign with Oracle, enabled “google-esque” results list. Increased consumption rate 20%, 34M annual website hits.Drove digital transformation; leveraged robotics processing automation to automate 4 processes. Saved Personnel Center 16K man-hours annually.2020 Company Grade Officer of the 1st Quarter, 2020 Air Force Innovation award.
  • United States Air Force
    Section Chief, Benefits & Entitlements
    United States Air Force Jun 2018 - May 2019
    Arizona, United States
    Led 36 personnel administering 20 mission-critical programs, 15K cases per month, and distribution of $1.2B per year in Air Force benefits and entitlements.Oversaw Tuition Assistance team, executed $150M and postured to collect $1.2M in invalid payments.Drove production timeliness; leveraged CRM platform to merge data sets, generate reports, and create real-time dashboards. Reduced overdue cases 50% and saved 600 man-hours annually.Deployed to Afghanistan - Reviewed force manning requirements, revising 350 positions and validated demand signal to force providers to ensure mission-ready command. 2018 Company Grade Officer of the 4th Quarter.
  • United States Air Force
    Section Chief, Operations Support
    United States Air Force Jun 2016 - May 2018
    Arizona, United States
    Led 6-person Quality Assurance team surveilling for the Total Force Service Center.Contracting Officer Representative for $4.8M call center contract; monitored execution of 304K calls, 63K emails, 28K DD Form 214s annually. Sustained 24/7 customer support, 80% first contact resolution, and 95% satisfaction rating.Maintained integrity of 23 Air Force personnel programs; managed 10.3K quality assurance assessments and ensured 97% accuracy rate annually.
  • Cornerstone Valuation Guam
    Senior Research Analyst
    Cornerstone Valuation Guam Mar 2014 - Mar 2016
    Researched property information for commercial property appraisers; secured property deeds, leases, maps, aerial/ground/interior photographs, and sales data.Completed first Guam real property tax valuation in 20 years; 20K residential and commercial properties valued for Dept of Revenue and Taxation.
  • Takagi & Associates, Inc. Professional Insurance Consultants
    Client Services Representative
    Takagi & Associates, Inc. Professional Insurance Consultants May 2012 - Sep 2013
    Tumon, Guam
    Provided client service and support for personal and commercial lines of insurance. Consulted clients regarding potential risks and available options for mitigation. Managed automobile insurance program with dealership partners.
  • Tango Theatres
    Theater Manager
    Tango Theatres Jun 2005 - Jun 2013
    Dededo, Guam
    Led daily theater operations for 17 theaters across two locations. Hired, trained, scheduled, and continuously developed staff to operate in box office, concessions, and ushering capacities. Performed cash handling, reporting, accounting, inventory, stock purchasing, digital marketing, recognition, and awards programs.
  • Captain, Hutapea, And Associates
    Research Analyst
    Captain, Hutapea, And Associates Nov 2011 - Mar 2012
    Researched property information for commercial property appraisers; secured property deeds, leases, maps, aerial/ground/interior photographs, and sales data.

Mark Avery Skills

Business Development Strategic Planning Team Building Research Customer Service Microsoft Office Social Media Event Planning Microsoft Excel Microsoft Word Powerpoint Social Media Marketing

Mark Avery Education Details

Frequently Asked Questions about Mark Avery

What company does Mark Avery work for?

Mark Avery works for United States Marine Corps

What is Mark Avery's role at the current company?

Mark Avery's current role is Operations Officer.

What is Mark Avery's email address?

Mark Avery's email address is ma****@****ail.com

What schools did Mark Avery attend?

Mark Avery attended University Of Guam, John F. Kennedy High School.

What are some of Mark Avery's interests?

Mark Avery has interest in Professional Networking, Team Building, Coaching, Business Development, Technology, Well Being, Fitness, Strategic Planning.

What skills is Mark Avery known for?

Mark Avery has skills like Business Development, Strategic Planning, Team Building, Research, Customer Service, Microsoft Office, Social Media, Event Planning, Microsoft Excel, Microsoft Word, Powerpoint, Social Media Marketing.

Who are Mark Avery's colleagues?

Mark Avery's colleagues are Anthony Lloyd, Charles (Danny) Bullock, Msis, Mpm, Lssgb.

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