Mark is a senior leader in higher education, a trusted consultant, and a customer experience specialist. He has held several leadership roles across the student lifecycle in universities and the private sector, consulting on the digital student experience. Across the 20 years of leading diverse teams, he's been responsible for future students, student services, and customer experience to achieve growth, student advocacy, and meet business imperatives.Mark is passionate about education, often engaging across the sector in voluntary appointments, publishing several journal articles, book chapters and conference papers.