Marla Britton Email & Phone Number

Remote

Answering incoming calls from customers to resolve Software questions.Create/Update customers accounts.Provide primary customer support for CTM SoftwareMaintain customer satisfaction with forward-thinking strategies focused on addressing customers concernsUsed company troubleshooting resolution tree to evaluate technical and software problems to find appropriate solutionsDelivered exceptional customer service to every customer by creating welcoming, positive experience

Tecopa, California, United States

Customer service position that maintained customer satisfaction with quick and professional handling of tranactionsUtilized the POS system to handle customer cash and credit card transactions.Used POS system to enter orders, process payments and credit card transactions.Counted money in drawers at the begining and the end of the shift.

Denver, Colorado, United States

Inbound Customer Support for Colorado's Medicaid ProgramAssisted with new member enrollment and doctors choice.Assisted the Members with updating accountMedical Terminology and technical supportDeveloped and actualized customer service initiatives to decrease wait times

Denver, Colorado, United States

Utilized Pos Systems to handle customers cash and credit card transactions.Arranged and replenished service desk displays and merchandise racks to maintain appearance of the store.Counted money in drawers at the beginning and the end of the shift.Resolved customer complaints.Maintained customer satisfaction with quick and professional handling of product returnsLearned duties for various positions and provided backup at key times threw out the day

Denver, Colorado, United States

Liaised with key accounts to deliver targeted administrative household supportMaintained entire family's schedule and organized events.Handled incoming mail, bills and invoices and completed appropriate actionsUsed critical thinking to break down problems, evaluate solutions and make decisions.Provided staff coaching, mentoring and consultation to enhance performance and professional development.Offered friendly and positive feedback to challenging situations with ease

Denver, Colorado, United States

Answered phones with a greeting to create positive inbound calling experience for the customers.Asked fact-finding questions to determine customer needs and expectations.Resolve complaints to satisfy customers and encourage future transactions.Handled high volume of inbound calls per shift to offer callers product and service informationTrained and coached new call center team members on computer systems and customer service strategies.Investigated and resolved customer inquires and complaints quickly.Delivered exceptional customer service to every customer by creating welcoming, positive experience