Marla Hanger Email & Phone Number

Job Functions: Tellering, Teller, Banker, Banking, Relationship Banker, Personal Banker, Account Representative, Loan OfficerAssist the teller line with tellering functions. Guide members applying for loans, and lines of credit. Recommend and council members on KCU resources that align with their needs. Process loan applications for consumer lending products, Home Equity, and Mortgage loansStrengthen market position by locating, developing, and closing business relationships. Enhance member experience and loyalty through relationship building.

Silverdale, Wa

In the role of an Assistant Store manager I supported the Store Manager in developing and implementing the business strategy and leading the daily operations of the store. The Assistant store manager is accountable for driving results by effectively teaching, training and coaching associates into a high performing selling team that achieves sales goals, meets merchandising brand standards and delivers operational excellence. Ensured that store personnel provides exceptional customer service. This includes answering questions and assisting with product selection, purchases, and returns as well as handling any disputes. Builds customer loyalty through in-store experience, utilization of social media and email capture. Effective use of technology to enhance customer engagement. Helped ensure that the store is clean, well-organized, and properly merchandised. Evaluated store sales and payroll goals on a daily basis using payroll reports and tools; made scheduling adjustments to meet business needs. Analyzed reporting and daily sales trends to make real-time strategic business decisions to drive results. Built effective relationships with associates, peers and supervisor to build a high performing store team. Proactively seek personal learning and development opportunities to build leadership skill set and enhance individual performance. Ensured all associates training and development initiatives are executed in a timely manner. Trained, developed and coached the associate team; provided appropriate level of performance feedback to increase confidence and capability .Recognized and properly resolved customer and performance issues; communicated high priority issues to the Store Team Leader and District Team Leader in a timely manner and collaborated to develop a plan for resolution to minimize risk. Executed all daily operational procedures and supports the management team to ensure the store audit compliance and shrink results meet company loss prevention standards.

Silverdale, Wa And Jackonville, Nc

In the role as a sales associate I was responsible for generating sales by providing the customer with an exceptional shopping experience. A sales associate acts as the face and voice of the company, build brand recognition, and successfully promote product through the engagement of customers in meaningful ways to increase the company’s brand awareness and to generate sales. Consistently demonstrated customer first selling standards in order to deliver a positive customer experience and achieve daily sales goals. Leveraged company tools and technology to confidently provide the customer with product knowledge which enhanced customer engagement and maximize sales. Consistently provided support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions. Performed register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines. Ensured returned merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise was properly labeled and placed in appropriate area at the end of each shift. Maintained company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers. Executed efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP). Proactively resolved customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partnered with store leadership team on elevated customer issues.

Bremerton, Wa

In the role as Teller I performed daily branch operations, including teller transactions, new accounts and assisted customers with their financial needs. Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services. Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports. Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative. Completes special requests by closing accounts; taking orders for checks; opening and closing christmas and vacation clubs; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures. Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency. Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof. Maintains customer confidence and protects bank operations by keeping information confidential. Actively contribute to branch and company goals by participating in sales and community events. Met or exceeded individual goals, using effective sales techniques that result in a positive experience for the customer. Accurately and efficiently complete all documentation and forms according to policies, procedures and regulation.

Silverdale, Wa

In the role as a Barista I welcomed customers by determining their beverage interests and needs. Educated customers by presenting and explaining the coffee drink menu; answering questions. Prepared and sold coffee drinks and other beverages by following prescribed recipes and preparation techniques for each drink, such as a latte or smoothie. Maintained inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and other food options for coffee bar. Kept equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance. Maintained safe and healthy work environment by following organization standards and sanitation regulations. Followed company operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all staff during each shift. Anticipated customer and store needs by constantly evaluating environment and customers for cues. Enhanced coffee shop reputation by accepting ownership for accomplishing new and different requests.

Business Administration And Management, General

Business Administration And Management, General