Marla Vigario Email & Phone Number

• Acts as an IT regional resource and SME on FNHA IMIT projects and initiatives. Regional technical resource for IMIT SPEC projects, aiming to leverage and meet regional needs.
• Knowledge of IT service management (ITSM) and ITIL frameworks; experience with ServiceNow platform.

Vancouver, British Columbia, Canada

• Configurations, enhancements, and troubleshooting of Microsoft SharePoint O365 and other Microsoft-related products.
• SharePoint O365 development and deployment for site definitions, site columns, taxonomy, metadata, content management, collaboration, JSON formatting, custom web parts, custom lists, document libraries, forms, and.
• Creating, deploying, and updating workflows in Power Automate
• Facilitated sessions with stakeholders to elicit business and technical requirements for SharePoint solutions, ensuring alignment with organizational goals

Greater Vancouver, British Columbia, Canada

• Developed and controlled project schedules and overall organization for a new SharePoint website for the regional team at FNHA Fraser Salish.
• Worked with key users to identify requirements for the new SharePoint site and ensured that project requirements and deliverables were clearly communicated, understood, and executed.
• Planned and carried out the change management deliverables and prepared and maintained technical documentation as required.
• Designed high-end mock-ups and provided project estimates.

Rio De Janeiro, Brazil

• Gatekeeper for critical deadlines to ensure the project milestones were kept;
• Managed Data Center related projects - MDF/IDF construction, move, migration, and decommissioning.
• Developed and implemented Business Impact Analysis study for the core business as part of the business continuity Plan

Rio De Janeiro Area, Brazil

• Contributed to the planning and execution phases of the ERP-SAP implementation project (CO, SD, FI, MM modules).
• Conducted core Data Center migration project to outsourced TIER-3 Data Center.
• Collaborated with network specialists in a complex networking security upgrade from flat VLAN infrastructure to a more secure segregated VLAN layout using CISCO solutions.

Rio De Janeiro

• Performed initiatives to improve the IT infrastructure's stability, achieving over 99.9% network/server uptime.
• Assisted in developing ITIL practices, processes, and procedures for the IT infrastructure department, as well as incident management, change management, and problem management.
• Provided advice on IT infrastructure strategy, policy, and service delivery.
• Conducted a Contact Center migration project with a budget of $6M+ (one-year long)
• Carried out the headquarters migration project with the movement of 2100 users
• Performed Data Center migration project to outsourced IBM TIER-3 Data Center. A complex project that required careful planning to move more than 100 servers from different platforms including equipment from the IBM.

Computer And Information Systems Pbd With Data Analytics

Master Of Business Administration, Mba - Project Management

Management Development Program (Certificate), Business Administration And Management, General

Bs , Computer Science, Data Processing Technology