Responsible for managing Burn Boot Camp training staff and building a lasting, healthy lifestyle for our members:Set and exceed growth goals for our Burn Boot Camp membership base Lead team of fitness trainers according to Burn corporate fitness standards Encourage and build upon member and employee success through health and wellness initiatives Innovate new ways to engage existing members and Implement opportunities to build a strong fitness community setup for long term growthManage day-to-day trainer team needs including communicating protocol, modifications, and overall feedback for continued improvement and growthMonitor member training techniques and advised on proper form.Manage fitness equipment and supplies, including maintaining the quality and safety Lead 18-20 classes per week for 20-50 participants Meet weekly with various members to track fitness and wellness goalsLearn about our fitness and retail products to promote and sell across member baseAttend workshops and continuing education workshops to improve fitness form, style and technique

Lead corporate and private fun field-day style fitness events including games and competitions. Accommodate different levels of fitness through adjusted classes and alternative routines.Identify and corrected safety issues to minimize injury risk.Teach individual and team sports to participants through instruction and demonstration, using knowledge of sports techniques and of participants' physical capabilities.

Assisted customers on a day-to-day basis with inquiries and order needs.Addressed and found solutions for customer concerns and documented themto uncover trends.Worked on custom projects for various clients: separated, edited, cleaned, andretouched all art to be print ready using Adobe Photoshop and Illustratordesign software.Helped to develop and implement internal processes to improve customerexperiences online and in person.Proficient in Hubspot management software for all production management.

Sold and managed design and branding projects from beginning to end.Engaged Cross Functionally: partnered with creative teams and clients to successfully achieve each project and ensure satisfaction.Contributed creatively and administratively to each project, addressing end-to-end issues and finding solutions to achieve customer satisfaction.

Maintained customer communication, managed expectations and complete all necessary follow-up action items across small and large scale projects.Acted as an internal customer advocate by working with all departments to obtain information necessary for resolution of customer issues.Recommended materials and applications based on project specifications, and worked with clients to ensure satisfaction with each job.Entered orders, carried out quality control checks, organized and oversaw installations, invoiced orders & processed payment.