Marlene B. Email & Phone Number

Rochester, New York Metropolitan Area

Responsible for strategic leadership to ensure the delivery of value-added services from this non-profit organization which provides secure health information exchange to the healthcare community in 14 counties of the Finger Lakes and Southern Tier region of NYS.

Rochester, New York, United States

Rochester, New York Area

Responsible to shape strategy and engage current and future funders, donors and community leaders to collaborate in support of our mission to serve the poor and most vulnerable in Monroe County, with the goal of enabling them to achieve independence with dignity. Equally responsible to insure that our employees have the resources required to provide the highest quality services to their clients, who they so passionately serve, in the most effective and efficient way possible.As Rochester’s largest broad spectrum family services provider, Catholic Family Center provides direct services to more than 30,000 people every year. Services span: Children, Youth & Family, Adult and Aging, Mental Health Clinic, Outpatient & Residential Chemical Dependency Treatment, Homeless & Affordable Housing, Reentry, Refugee Resettlement, and Job Readiness.

Rochester, New York Area

Responsible for operations and outcomes of all community and residential services provided by the agency. Programs serve the poor and vulnerable of Monroe County with services ranging from foster care to elderly services, mental health and chemical dependency counseling, homeless & housing, food pantry/ clothing distribution, reentry from incarceration, refugee resettlement, and job readiness services.

Rochester, New York Area

While on social service leave for 9 months, I will be working full-time for Catholic Family Center of Rochester, a 400+ person 501c that serves approximately 40,000 of the most vulnerable in the Monroe County area each year. My particular focus is in the area of homelessness and affordable housing. During my nine month tenure, I will be striving to complete projects to improve the outcomes for those in need of adequate, safe, affordable housing.

Rochester, New York Area

Responsible for defining the long term strategic direction and road map for technical services delivery and ensuring robust processes which capture and react to customer feedback - both relationship and transaction based. Strategic delivery includes implementation of systems and technology infrastructure modernization such as device remote solutions/services, knowledge centered support processes, and automatic directed dispatch/field mobility technology and processes.

Production Systems Group / Webster, New York

Successfully deployed Six Sigma training and project leadership through Black Belt and Master Black Belt teams and participated in the development of Design for Lean Six Sigma programs for Xerox engineering community. Efforts delivered in excess of $30M productivity and cost avoidance during this timeframe. Monitored customer experience and through gap analysis identified and led improvement actions across cross-functional, cross-organizational teams. Overall customer satisfaction maintained in 90's.

Master Of Business Administration (Mba), Finance And Operations Management

Master Of Arts (Theological Studies), Systematics

Ba, Biology