Marlene Castaneda Email & Phone Number

• Coordinate the day-to-day operations of the Customer Service department• Facilitate meetings with Customers, Sales, Management and Employees • Provide training to Customer Service Representatives on all company policies and procedures• Supervise and Lead Customer Service team while coordinating with Warehouse and Transportation to ensure the best possible customer experience• Collaborated Human Resources on Performance Standards, Policies and other departmental requirements.• Worked closely with accounting to ensure Revenue was captured, P&L was on track and PBC was properly allocated.• Managed some accounts and/or acted as back up to the CSR’s when needed.• Helped out the General Manager to On Board new customers by creating the SOP’s, Reports and all account set up

• Coordinate the day-to-day operations of the Customer Service department• Facilitate meetings with both clients and fellow employees • Provide training to Customer Service Representatives on all company policies and procedures• Lead Customer Service team while coordinating with Warehouse and Transportation to ensure the best possible customer experience• Collaborated with Accounting and Human Resources on Performance Standards, Policies and other departmental requirements