Marlene F. Email & Phone Number

London, England, United Kingdom

At Accurx, we're building a world-leading healthcare communication platform. Our mission is simple - to change lives by bringing patients and their healthcare teams together. Our technology is revolutionising how technology is adopted and how care is delivered in healthcare.- Creative problem-solving, critical thinking and Adaptability: Responsible for boosting product adoption for specific accounts or products during our implementation period.- Leadership, Responsibility and Project Management: Lead and take ownership of our OKR projects in accordance with our adoption objectives, considering the latest product updates, potential project risks, and clan goals.- Data-Driven, Analytical Thinking and Research: Analyse data from Power BI, Mix Panel, and G-Sheets to gain insights into user behaviour and improve our product and product adoption.- Emotional Intelligence and Empathy: Provide guidance to practices on how to use our products effectively, ensuring our users feel supported and confident in utilising their full potential.- Communication skills and Writing Skills: Create customized training emails and materials to effectively run targeted email campaigns aimed at specific users or targets, ultimately increasing product adoption.- Story-telling and Collaboration: Collaborate with the Marketing team to develop engaging user stories, enhance user comprehension and insights, and construct powerful case studies regarding product adoption.- User-centric approach and User experience: Being the voice of the user. Provide valuable feedback and user insights to our Product teams and communicate any product changes to our users.- Time Management, Presentation Skills and Digital Skills: Provide tailored support to practices by creating straightforward yet engaging recorded demos, conducting personalised closed webinars, and monthly national webinars and leading on 1:1 calls with practices.

London, England, United Kingdom

- Problem-solving, Time Management skills and Adaptability: Answer on average 300+ customer calls and messages weekly in a prompt, efficient, and timely manner by providing quality service that is adapted to their specific needs. - Technical Support skills and Troubleshooting: Collect the necessary information and provide solutions by resolving complex issues, especially when troubleshooting technical problems in our digital platform using HelpDesk+. - Collaboration and Relationship building with other Healthcare Professionals: Manage the communication process between ZAVA, patients, pharmacies and laboratories to improve customer experience. - Goal-oriented in a Fast-paced Environment: Ensure that 95% service level is consistently achieved or exceeded every day resulting in increased customer satisfaction and retention.- Empathy, Effective Communication and Active Listening: Utilise excellent communication skills and solve customer inquiries and complaints in a timely and professional manner. - Active Learner and Proactive: Gather feedback from users to facilitate our processes and identify improvement opportunities and create a professional and outstanding user experience.

London, England, United Kingdom

🌟 The employee of the Month in August 2020- Effective communication and Active listening: Consistently provided excellent customer service by greeting guests, answering questions, adapting to their needs and resolving complaints in a prompt and professional manner.- Leadership skills and Relationship Building: Exceeded customer expectations by upselling products and services. Proposed accessories and activities (like balloon-making, colouring and paper-based activities) to entertain young customers.- Detail-Oriented, Multitasking skills: Actively ensured both dining and service areas were clean, organised and safe for customers and staff by paying attention to detail. - Independent work and Teamwork: Demonstrated ability to work independently and collaboratively in a fast-paced environment

Amiens, Hauts-De-France, France

- Taught English to small groups of children, teenagers, and adults- Assisted my mentors during preparations for the end of school year shows - Worked with small groups during rehearsals and led recreational activities- Wrote for the Club’s blog

Master'S Degree, English Literature (British And Commonwealth), 2:1

- Digital Product Innovation: understood the process and business of designing and publishing interactive online products. I created.

Bachelor'S Degree In Applied Foreign Languages (English/Spanish), Language And Literature/Letters, 2:1

Hypokhâgne / Khâgne, English Language And Literature/Letters