Liz Roberts Email & Phone Number

London Area, United Kingdom

London, Uk

The first member of the product team at an early-stage start-up working to deliver our mission of providing world-class upper limb rehabilitation.Drove the development of GripAble’s 5-year product vision with CEO, CTO, and Commercial DirectorOwn execution of the in-year product roadmap based on user research insights, company OKRs and strategic prioritiesGuided transition to Agile from the former quarterly release cycleConsistently incorporate user and market feedback into product planing in coordination with Heads of Sales and Customer SuccessOversee redesign of account creation and user onboardingLed a critical feature reprioritisation exercise following an unexpected downsize of the development team, achieving a 25% reduction in scope without sacrificing core functionality

London, United Kingdom

Led annual qualitative research to break complex topics into manageable problems.Identified high-value client renewal opportunities. Instituted a service model that prioritised executive team reengagement, portfolio reassessment, re-evaluation of strategic priorities, and quarterly strategic reviews. Saved three crucial at-risk relationships, yielding nearly £100,000 in revenueMonitored client health and user engagement across five research programmes, with a global membership of 500 hospitals. Led monthly cross-cohort planning meetings to identify and address renewal risks, adoption challenges, and service gaps

Washington, District Of Columbia, United States

Designed a collaborative research project with six NHS trusts to improve nurse engagement. Over 12 weeks worked with nurse leaders to select and execute engagement projects, and track KPIs across the implementation. Self-reported engagement scores improved by 15% and turnover fell by 9% in the six months after the projectOwned follow-up research after launching new products to identify improvement opportunities. Using feedback from interviews and surveys, worked with content teams to make research more digestible, restructured webpages to highlight the most popular resources, and designed more interactive meetings.

Washington D.C. Metro Area

Developed strategic partnership plans to help clients prioritise critical improvement opportunities, define clear goals and metrics, and achieve sustainable improvementDirected collaboration between research, commercial, and content teams to ensure materials were impactful across key product areas, including staff engagement and operational efficiency

Washington D.C. Metro Area

Responsible for conducting user research interviews with healthcare leaders to understand problems and identify potential solutions. Used primary and secondary research and insights to evaluate risk, test solutions, and analyse the impact of best practice productsPublications:The Discharge Strategy HandbookThe Emergency Care Strategy GuideEngaging the Medical StaffRe-Envisioning the Nurse Unit Manager Role

Washington D.C. Metro Area

Supported qualitative research process to provide strategic operational insights for global healthcare leaders. Tracked global healthcare trends to inform research and support Account Management and Marketing in developing business strategy.

Washington D.C. Metro Area

Tracked European news daily and conducted research on areas of interest to EI programs.Supported event coordination, including outreach to attendees, drafting briefings, and writing follow-up reports for key meetings.

Brussels Area, Belgium

Conducted research project on global military education trends to support development of new training programs.

Msc, Politics And Government In The Eu: International Relations Of Europe

Dissertation: Regionalism and the Future of European Security: How Strategic Leadership Regions Contribute to the Evolution of a European.

Ba, International Studies

Activities and Societies: University College Programe Associate (TA/RA), Women's rugby Graduated with honors in International Studies.