Marlene Murphy Email & Phone Number

Moncton, New Brunswick, Canada

Moncton, New Brunswick, Canada

Moncton, New Brunswick, Canada

Gained exposure to banking, manufacturing, and retail sectors and acquired a valuable understanding of Canadian workplace culture while pursuing IT-Business Analysis at NBCCPROCESS IMPROVEMENT: • Strive for operational excellence through identification of process improvements to enhance controls, increase productivity, simplify and enable automation where appropriate• Communicate gaps for improvement to stakeholders• Collaborate with senior management in maintaining product quality• Document process flow for new recruit training.CLIENT SERVICE ORIENTED: Effectively and accurately deliver excellent service by connecting personally with the clients to convert needs into customer satisfaction through ongoing feedback and evaluation.PROBLEM-SOLVING: Adopt a calm and logical approach when addressing problems or concerns, using developed procedures to maintain excellent company relations without compromising the integrity

Kingston, Jamaica

Kingston, Jamaica

Postgraduate Dipolma, Information Technology : Business Analyst

This program provided training to analyze, identify and document a business or stakeholder's needs as well as plan, manage, and monitor.

Master Of Business Administration - Mba, Entrepreneurship/Entrepreneurial Studies

Bachelor Of Business Administration - Bba, Marketing