Marlene Peralta Email & Phone Number

Financial District

• Liaison between Human Resources Shared Services and the Information Technology department in regards to PeopleSoft application
• Gather information through interviews and meetings with employees and managers
• Constantly studying the procedures and systems currently in place in order to make informed decisions regarding changes to PeopleSoft
• Meet with various departments to gather requirements to enhance current functionality and to implement new functionality
• Work with developers to create design specifications for PeopleSoft Talent Acquisition Manager Module (TAM), Candidate Gateway (CG), Smart HR, and Enterprise Learning Module (ELM)
• Test application when enhancements and new functionality is introduced

Greater New York City Area

• Manage full cycle recruiting process to meet the various staffing goals across all levels within multiple business units for one year until this function was taken over by the IT Finance & Administration unit..
• Work with hiring managers and consultant vendors to ensure job requirements and expectations are clearly understood and candidates are assessed against appropriate criteria
• Develop strong relationships with hiring managers and Human Resources
• Tracking and reporting staffing activity to Senior Staff
• Actively participating in all staffing related activities and engage in cross functional projects
• Screen resumes and filter out unqualified candidates for hiring managers to review

Greater New York City Area

• Meet and greet executive company liaisons and their guests
• Cater attentively to guests at special private events/parties and provide customer service as needed

Greater New York City Area

• Contribute to the overall success of implementing and utilizing the PeopleSoft-based New York City Automated Personnel System (NYCAPS) for the City of New York
• Serve as subject matter expert for the NYCAPS Central Help Desk by providing focused answers to employees and City HR representatives in the areas of Human Resources, Health Benefits, and Employee Self-Service
• Research information needed to successfully resolve issues and requests from City personnel representatives
• Create and analyze reports of the service requests received on a weekly basis using NYCAPS and Siebel to provide management with call center metrics and to help agencies keep track of employee records and system issues.
• Escalate employee requests to the correct area for resolution
• Process hires, rehires, transfers, and additional jobs to assist the HR team in meeting service level agreements

Greater New York City Area

• Processed applications for health coverage for new members and recertified current ones in Healthfirst, which offers New York State sponsored health coverage to residents
• Processed benefits packages by determining member eligibility
• Managed and coordinated existing member accounts
• Worked with data entry systems that are used to determine eligibility such as Master DataManagement (MHS) and DOTS to verify Medicaid eligibility

Greater New York City Area

• Contacted members at risk of losing their health insurance or who submitted incomplete applications
• Ensured members understood the application process to enroll in health benefits under a New York State sponsored health carrier
• Acted as a liaison between customers and the sales team by booking on-site visits or at locations most convenient for the customer
• Provided customer-focused answers to health benefits inquires and concerns
• Scheduled appointments for the field representatives so that they may be able to assist members with the application process
• Worked on special outreach projects such as surveys for Family Health Plus

Bachelor Of Arts (B.A.), Forensic Psychology

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies