As a sales, compliance and risk expert, I am able to oversee and support a team who provide quality service and solutions to customers in the insurance industry. I have a postgraduate diploma in operations management from Durban University of Technology, where I gained valuable skills and knowledge in planning, organizing, and controlling business processes. I also have multiple certifications in short term insurance, general management, Prince 2, and business analysis, which enable me to apply best practices and frameworks to improve sales performance and customer satisfaction. I have 12 years of experience in sales and operations management, having worked with various clients across different sectors and regulators. I am passionate about delivering excellence, innovation, and value to my organization and customers, and I strive to continuously develop my competencies and expertise in my field.