Marlene Pillay Email & Phone Number

Johannesburg, Gp, Za

South Africa

Innovative Retail System and Process solutions to East/West and Central Africa.Functions & Responsibilities:• To provide analytical reports with emphasis on channel innovation, channel mappings, and sell-out acceleration• To assist all stakeholders, related internal systems functionality and enhancement which fundamentally and directly contributes to these analytical reports• Assisting with user management, master data, and every aspect of administrations of internal systems focused on channel innovation, channel mappings, and sell-out acceleration• Training and facilitating internal staff to introduce new systems and processes• Assisting new systems, new processes, and its users and customers until stabilized and self-supporting• Generating weekly reports based on the analysis of systematic data• Managing channel data flow, interfaces, its continuity and integrity into the Samsung core system

1. Establish effective interface with stakeholders • Establish and nurture business relationships with relevant project stakeholders including clients, suppliers and beneficiaries • Identify and proactively engage useful, relevant relationships2. Deliver effective project management service• Identify stakeholder needs and expectations and develop project scope accordingly• Develop and document an integrated Project Management Plan• Set up a Project Management Information System• Develop documentation and communication plan • Develop a project scope statement• Produce an optimised work and resource schedule for the project• Develop risk and quality management plans• Establish project team/s• Manage the project in accordance with project requirements• Monitor, evaluate and control project performance and risks• Manage change control appropriately• Hold regular project meetings to review and plan performance• Manage project start-ups, transitions and closures• Ensure site safety and healthy working environment in compliance with legislative requirements and regulations3. Effectively manage training staff• Maintain discipline• Act on misconduct timeously and correct where necessary/possible• Performance manage support team• Ensure all positions have current job descriptions• Complete accurate performance assessments timeously• Hold career development discussions at least quarterly• Provide day-to-day support to training staff• Complete goal-setting and performance contracts timeously• Investigate and act on poor performance (e.g. damage, quality issues etc.) • Develop required training skills• Identify skills development and training opportunities • Identify and use coaching opportunities

Gauteng

- Build sound client relationships-Ensure Operational effectiveness /excellence-Manage 7 Hub Managers in Johannesburg, 9 RSS, 5 Trainers & Responsible for 65 Employee’s- Manage the following countries in Africa, Swaziland, Botswana and Namibia with a staff compliment of 8. -Staff Recruitment & Management-Manage Field Intelligence-Monitor & audit Field execution as per client requests-Manage Call Cycles-Ensure effective administration (Database & staff file management)-Manage office efficiencies-Accurate Reporting by deadlines & Consolidation of reports-Audit Field execution as per client requests-Effective Communication with staff-Commission Consolidations-Manage day to day adhoc requests-Control expenses-Manage Leave

Gauteng

•Achievements of Sales Targets – Drive Sales, Increase Volume, Drive Ad-hoc Promotions, Effective Management of Returns, Training•Effective Management of promotional Activities – Facilitate and implement promotional Grids, Communicate and ensure flawless execution. Negotiate POS material with Store Owners, Negotiate Space, Provide feedback to relevant stakeholders•Achievement of POP Objectives – Maximize forward share, Ensure market share and shelf health is maintained•Effective Distribution of All New Lines –Inform customers of all new innovations, Drive speed to market, Negotiate new listings with store managers and owners, Train store sales teams, Monitor sales of New Lines•Effective Stakeholder Relationship Management – Build strong relationships with customers, staff and management, Conduct review meetings with clients, customers and staff. -Effective People Management – Establish and drive compliance to call cycle, Drive attendance, Regular team meetings, Manage reporting, Recruitment, Leave, Development, Performance -Effective Management of Assets and Expenses – Ensure all company assets are maintained according to policy, Increase and maintain retail assets, monitor and control employee expenses-Effective Teamwork and Self Management –Demonstrate consistent application of internal procedures, Plan and prioritize, demonstrating abilities to manage change, Demonstrate flexibility in balancing achievement of own objectives, manage stress and pressure•Quality Assurance – Completion of surveys, Resolve red flags and report to management, compile necessary weekly and monthly reports, manage compliance of staff data capturing, establish action plans. •Ensuring targets are distributed and achieved. •Retail Mapping – Ensure weekly collection of sell-out data for reports•Hub Analysis and Trend Mapping – Weekly analysis per store of Samsung vs competitor sales- broken down by model and market share. Identify trends in the market and create counter actions.

Johannesburg Area, South Africa

• Communicate promotional activities to field force• Ensure shelf health is implemented and maintained• Communicate sales targets to the field force• Ensure cross merchandising• Monitor in store pricing• Compile trade visit reports• Compile monthly reports to Regional Manager• Negotiate new listings in stores with store managers• Manage performance• Ensure adherence to disciplinary code• Ensure POS gets to stores timeously• Achieve Point of Purchase / Sales Objectives• Liaise with customers and clients• Monitor new innovations• Control Expenses• Ensure serviceability of assets

Johannesburg Area, South Africa

• Introduce and Promote the Brand • Provide product education through sampling, promotional and demonstration exercises • Gather information and provide feedback to client• Conduct competitor analysis and provide support• Evaluate customer product list and make suggestions• Determine buyer behaviour/market trends• Provide Product training at outlet level• Liaise with distributors and provide feedback on price increases and product information• Increase Sales

Durban Area, South Africa

• Compile and Process invoices to client, i.e. Eskom. • Monthly Petty Cash Reconciliation • General Administrative Duties including collection and delivery of surveys to Eskom. • Tend to the administration of client account • Administration of all returns and submissions to the accountant for checking and verification. • General filing and other general office duties. • Overtime reconciliation for staff.

London, United Kingdom

Overall achievement:- Mastered both SAP and Protex operating systems. - Completed month end tasks ahead of deadline, eliminated outstanding missing prices from the stock and invoice reports by working closely with Protex support to find a solution to the errors. - Gained detailed knowledge of the pricing process by establishing myself as main point of contact for all pricing queries. Key Responsibilities:• Maintained price and cost records on Burberry’s operating systems (Protex & SAP),• Requested missing costs from Product Development and Sourcing departments to ensure all invoices, credit notes and stock movement transactions are correctly valued at month-end. • Conducted random internal audit checks on product costs, liaising with all areas of the business to obtain relevant information (Customer Service, Product Divisions, Central Master Data departments). • Calculated and uploaded prices into SAP (Wholesale and Retail), through BW/BPS calculations and load procedures,• Transferred pricing records into SAP through LSMW procedures both in retail and AFS. • Downloaded , reviewed & distributed electronic extracts of prices lists to the business• Investigated and resolved pricing/costing issues (missing prices, incorrect valuation), striving to find effective and efficient solutions. • Interacted closely with members of all departments forming Burberry’s supply chain, identifying pricing and costing errors, and resolving them within the shortest possible time frame. • Became the main Finance point of contact for the Logistics Team, added missing costs onto the system in order to allow shipment of goods to customers, hence ensuring no sales opportunity were missed. • Loaded new and amended retail selling prices to all Burberry stores in UK/Europe.

Durban, South Africa

Overall achievement: Analysed cost, sales and inventory in the kitchen. Involved in weekly cost versus sales reviews and year end processes. Appointed as main point of contact for all stores related queries and acted as relief buyer. Key Responsibilities:• Purchased goods for the restaurant and functions; organised stock taking and rotation; managed food costing and margins; completed financial reports on Excel using pivot tables and graphs. • Weekly and monthly cost versus sales analysis, training, developing and implementing training and stock procedures• Dealt with various food commodity suppliers, ensuring that they deliver the correct products at the agreed rate. Requiring credit notes if there were discrepancies• Adhering to the first in first out principles and ensuring that this was followed by the kitchen and store keepers• Liaised with the head chef on matters such as food returns and wastage• Ensured that the returns were properly documented and discussed if there were issues.

Retail Management Development Program, Retail Management

- Financial Management and Accounting - Basic Research and Product Development - Leadership and Transformation in Retail - Focus.

Advanced Program In Sourcing And Supply Chain Management ( Nqf 7), Logistics, Materials, And Supply Chain Management

• Strategic Sourcing Management • Supply Chain Management • Negotiations • Global Sourcing Management focusing on international purchasing

National Diploma In Food And Beverage Management, Food And Beverage Management

• Majored in Food Service and financial management, Kitchen Management, Menu Development with a focus on food and beverage costing.

Matric, English, Afrikaans, Maths, Physics, Accounting; Computers