Marlene Rice Email & Phone Number

Airville, Pennsylvania, United States

Contacts client employees to educate them on the available insurance products offered by their employer. Collaborates with the Account Executive and Call Center Managers to ensure that client standards and requirements are met during benefits consultations within the client’s Benefit Enrollment Period. Consulting using fact finding initiatives, while building rapport to determine and advise on the best fit solutions for the client employee. Educating and assisting employees in benefits enrollment activities, as directed by the client.

Booking travel itineraries. Conducting research for travel plans/destinations. Recommending travel tips to ensure safe travel. Ensure passengers understand which travel documents will be needed.

Entered data quickly and efficiently while providing support via live chats. Trained and coached new hires. Collaborated with Sheriffs and courts on individual orders and general status updates. Increased client satisfaction by facilitating timely communication between clients and legal staff. Established a knowledge base for efficient issue resolution which significantly reduced ticket backlog.

Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner. Contributed to team success by consistently exceeding performance metrics and maintaining high-quality service standards. Assisted customers with product information, helping them make informed decisions and ensuring their needs were met. Built strong rapport with customers through attentive listening and personalized recommendations tailored to their preferences

Improved user experience by monitoring and addressing inappropriate content on social media platforms. Enhanced brand reputation by promptly responding to customer inquiries and concerns on social media channels. Increased audience engagement with consistent, high-quality content creation for various platforms

Enhanced search engine accuracy by conducting comprehensive evaluations of query results. Improved user experience by identifying and reporting issues in search engine algorithms. Contributed to search engine optimization by analyzing website content for relevance and quality

Streamlined office operations by implementing efficient administrative systems and procedures. Improved employee productivity with effective time management strategies for daily tasks. Enhanced internal communication by creating a centralized information hub accessible to all staff members. Offered each customer top-notch, personal service, and polite support to boost sales and customer satisfaction. Managed bidding registrations daily, acquiring both professional and personal references. Eliminated discrepancies in financial records by documenting expenses, and managing statements

Associate'S Degree, Criminal Justice/Law Enforcement Administration

Business Administration

Administrative Specialist