Marlene Richards Email & Phone Number

Philadelphia, Pa, Us

Delivered personalized beauty consultations, assessing customer needs to recommend products that enhance individual routines.Demonstrated makeup application techniques, boosting customer engagement and fostering brand loyalty.Consistently achieved and exceeded monthly sales targets through effective upselling and exceptional customer service.Maintained a well-organized and visually appealing sales floor, ensuring products were stocked and displayed in accordance with brand standards.

Provided high-level administrative support to healthcare providers in Interventional Radiology and Neuroradiology at a leading health network in New Jersey and Greater Philadelphia.Managed complex calendars, scheduling and coordinating meetings and appointments with internal and external stakeholders.Maintained confidential patient information and medical records with discretion and professionalism.Handled incoming calls for the Interventional Radiology phone lines, addressing patient inquiries and routing calls to the appropriate providers.

Professionally conducted interviews with individuals registered for V-safe, a COVID-19 vaccination safety monitoring system developed by the CDC.Accurately collected and entered sensitive medical and personal data into the CDC system.Demonstrated strong interpersonal skills, maintaining a professional and compassionate demeanor with interviewees.Collaborated with Abt Associates and the CDC to ensure compliance with data collection and privacy regulations.

Acted as the primary point of contact for individuals seeking COVID-19 resources from Xtend Healthcare, a Navient subsidiary.Provided exceptional customer service, assisting with inquiries about COVID-19 vaccinations and healthcare resources.Scheduled vaccination appointments and offered accurate information about vaccination sites and availability.Engaged in community outreach, representing Navient at local events and promoting the company's commitment to public health and safety.

Delivered timely and professional technical support to faculty, staff, and students within the Rowan Information Resources and Technology department.Utilized strong problem-solving skills to troubleshoot technical issues and identify opportunities for process improvement.Elevated high-impact and medium to high-severity incidents to appropriate groups, such as ISO, for prompt resolution.Exhibited strong communication skills by managing and rerouting switchboard calls in a courteous and professional manner.

Master Of Science - Ms, Health Information Management

Bachelor, Biological Sciences

Minor: Anthropology

Master, Health Information Management