Marlene Sanchez Email & Phone Number

Sacramento, California Area

• Use existing technology to identify delinquent customer accounts• Contact delinquent customers and apply standard collection techniques while maintaining customer service.• Meet standard measurements set for collection activity• Cash application for customer payments and billing related activities• Review credit applications for basic requirements• Coordinate gathering of all necessary credit materials, such as financial statements, etc.• Conduct credit investigation and research• Responsible for analysis of month end reports• Collection calls for designated territory.• Perform cash posting duties

Vacaville Ca

• Performed skip tracing experience, experienced working on a predictive dialer• Completed assigned tasks within strict time frames• Understood the requirements of the Bank Secrecy Act • Ensured compliance through monitoring and reporting of member activity as appropriate• Processed payments by accepting checks and credit card

Reno, Nevada Area

• Handled inquiries about customer telephone service• Managed business transactions in a fast paced environment• Informed customers of services, retrieved and applied information to meet customer's service needs • Scheduled installations, and discussed billing

Sacramento, California Area

• Answered and directed client phone calls• Handled incoming phone calls from members and other departments to research errors and member issues• Knowledge of bank rules, regulations, and policies• Determined member financial needs, and communicated services and products that addressed those needs• Performed transactional work for members such as opening accounts or loans & performing account maintenance

Oakland Ca.

• Customer service reservations, multi telephone operator, filing, data entry, sales, cash handing, balancing• Presented customers with bills and receipts• Collected payments for goods delivered