Marlene Sanchez Email & Phone Number

Sacramento, California Area

• Use existing technology to identify delinquent customer accounts
• Contact delinquent customers and apply standard collection techniques while maintaining customer service.
• Meet standard measurements set for collection activity
• Cash application for customer payments and billing related activities
• Review credit applications for basic requirements
• Coordinate gathering of all necessary credit materials, such as financial statements, etc.

Vacaville CA

• Performed skip tracing experience, experienced working on a predictive dialer
• Completed assigned tasks within strict time frames
• Understood the requirements of the Bank Secrecy Act
• Ensured compliance through monitoring and reporting of member activity as appropriate
• Processed payments by accepting checks and credit card

Reno, Nevada Area

• Handled inquiries about customer telephone service
• Managed business transactions in a fast paced environment
• Informed customers of services, retrieved and applied information to meet customer's service needs
• Scheduled installations, and discussed billing

Sacramento, California Area

• Answered and directed client phone calls
• Handled incoming phone calls from members and other departments to research errors and member issues
• Knowledge of bank rules, regulations, and policies
• Determined member financial needs, and communicated services and products that addressed those needs
• Performed transactional work for members such as opening accounts or loans & performing account maintenance

Oakland CA.

• Customer service reservations, multi telephone operator, filing, data entry, sales, cash handing, balancing
• Presented customers with bills and receipts
• Collected payments for goods delivered