Marlene Silva Email & Phone Number

Chicago, Illinois, United States

• Organize and maintain inventory of 100+ different products daily to maintain a safe and clean work place
• Worked in a fast pace environment helping customers at check out, answering questions and concerns to deliver helpful and friendly service in a timely matter
• Communicated with 20 + team members to sell products, and meet special promotional goals

• Created a weekly communication site through SharePoint; managed meeting agendas, took notes, summarized daily tasks of team members, and checked quality of work products
• Organized and coordinated meetings of 20 + team members to communicate and identify project roles, responsibilities, and milestones, resulting in Exelon and Year Up networking opportunities and partnerships
• Managed a site called The Wednesday Roundup (T.W.R) to support regular internal communication
• Developed proficiency in computer imaging after volunteering to join and support the IT Help Desk in addition to normal duties
• Supported manager with administrative tasks; created spreadsheets, schedules, PowerPoints on Excel and SharePoint
• Organized projects using the PMBOK guide and Kanban Flow method to plan, execute, and close projects and daily tasks

• Managed and created a weekly commission spreadsheet through Excel for new business and re-new business files every week
• Created and mailed out 50-200 payment books, ID cards, and notices letters to customers
• Applied 50 - 200 notice ticklers on Agency and Finance accounts to aware agents of signed service agreements needed by the customer
• Built relationships with 10+ walk in customers; took 5-10 monthly and down payments, gave policy and ID cards, quoted customers, scanned important documents
• Assisted President with 2-3 daily duties; scheduled meetings, order Friday lunch for staff, stock supplies, entered checks and money orders payments delivered by mail

• Managed check-in, luggage check, and boarding pass process for up to, 500 + passengers per hour
• Learned basic French, Arabic, Portuguese’s, Dutch, Japanese’s, Mandarin, to assist 100 + global travelers
• Trained 5 - 8 new employees monthly on floor management, wheelchair, and One World processes
• Built relationships with 10+ elite status flyers, serving as their main airport service provider on their weekly business trips