Marlene Silva Email & Phone Number

Lisbon, Portugal

Cybersecurity

Lisbon, Portugal

Established and fostered trust and rapport by offering technical support to SAAS clients.• Performed software demonstrations for potential clients.• Identified opportunities, highlighted best practices and documentedthem for future reference.• Evaluated customer journey and aided clients in resolvingchallenges and attaining their objectives.• Streamlined communication and workflow between project teamand third-party service providers, ensuring timely delivery ofproject deliverables.• Engaged in collaboration with Sales and Marketing team to analysecustomer references and create case studies.• Collaborated with Product team to implement enhancements thatwould enhance the user experience of the software.• Created comprehensive articles/guidelines demonstrating theeffective utilisation of software for clients.

Johannesburg Area, South Africa

Successfully onboarded and managed the customer journey and portfolios for corporate and high-net-worth clients.Established and nurtured robust client relationships, prioritising customer satisfaction, meticulousness, and serving as an advocate.• Implemented new business development strategies to increase client base and bolster revenue.• Increased profitability by developing pipelines using multiple marketing channels and sales strategies and consistently surpassed monthly targets.• Efficiently handled and administered client accounts, and collected and logged client experience feedback.• Drove client renewals, identified cross-selling and upselling opportunities, and enhanced customer retention, identifying areas for improvement to grow company performance.• Arranged a wide array of product solutions for both prospective and current clients, serving as a trusted advisor.• Conducted presentations and effectively marketed the product to audiences of various sizes.• Cultivated and sustained enduring relationships with multiple stakeholders, including executive and senior decision-makers.• Collaborated with internal teams and regional counterparts to identify new business prospects and take appropriate actions based on customer requirements.Provided ongoing support to insurance claims team members, offering constructive feedback to maintain excellent service standards.• Possessed experience in the early stages of a startup, including successful contract negotiations with vendors.• Kept up with changes in the insurance markets and modernisation of the product to ensure client satisfaction and maintain a competitive edge.• Achievement: Awarded recognition of exceptional service• Contributed an income of €1 million/R17.8 million

City Of Johannesburg, Gauteng, South Africa

Conducted in-depth research and analysis of insurance policies, engaging in negotiations with underwriters to determine the best product for clients.• Collaborated with insurance brokers or agents in creating packages suited to client needs.• Offered guidance and recommendations to clients on mitigating commercial risks.• Provided post-sales support to ensure enhanced customer satisfaction.• Consistently achieved and surpassed monthly targets.• Achievement: Top Performer award

Centurion, Gauteng, South Africa

Business Insurance sales.• Provided coaching, motivation, and skills enhancement for advisorsin the role of acting Team Leader.Addressed client complaints, oversaw quality audits on calls, and ensured resolution of issues.• Conducted daily team meetings and weekly team manager's meetings.• Organized incentive drives within the department to optimize advisor performance.• Compiled and reviewed daily and monthly reports.

Johannesburg Area, South Africa

Exchanging timeshare to international holiday destinations.Client-facing and personalised service to customers.Developed and maintained relationships with clients.Delivering great customer service.Meeting and exceeding monthly targets.Achievement: Top Guide Summit award 2013: all-expenses-paid trip to Las Vegas

Doha

New Generation Service - First and Business Class.Fully trained in Emergency and safety procedures, First Aid.Providing outstanding, professional, personalised service to customers while ensuring onboard safety of the crew and passengers.Cultural awareness with both customers and colleagues.Services to USA, Europe, Asia, and Africa.

Financial Planning And Insurance

Higher certificate in short term insurance

Tourism And Travel Services Management