Marlene Walker Email & Phone Number

Federal Reserve Bank Of Minneapolis

Greater Minneapolis-St. Paul Area

Manage multiple projects with competing deadlines as part of Treasury Retail Securities consolidation effort-Assumed responsibility for development of floor plans and coordination of associated department moves to facilitate department remodels-Decommissioned operations environment for Original Issue of paper Savings Bonds-Provided Project Management for transitioning a national business line/production environment from the Federal Reserve Bank of Pittsburgh to the Federal Reserve Bank of Minneapolis -Established a contingency site for a production environment, including coordination of equipment moves and set-up, testing and development of floor plan to accommodate the move-Developed Statement of Work with external vendor for purchase of new scanning software and assumed responsibility for contract renewals and invoices related to transition of hardware & software to the Federal Reserve Bank of Minneapolis-Manage staff ranging from 15 to 60 individuals and 1-3 supervisors, including recruiting, performance management & salary administration-Managed an operation in a highly controlled environment including functions that required compliance with custody controls, Federal Reserve and Treasury regulations and FISMA requirements-Communicates & collaborates across functions to resolve complex issues providing leadership to supervisors & staff.-Provided managerial oversight to ensure accurate interpretation and compliance with government regulations and FRS custody controls, and ensured consistent application of department policies and procedures.

Served as the central point of contact to Treasury (FMS) and the Treasury Relations and Support Office during transition of a national business to a commercial financial institution and in alignment with a large scale efficiency initiative-Provided project management for decommissioning a National Business Line -Functioned as the central point of contact for a Board of Governors Review, gathering and submitting all required documentation for the Electronic Tax Application & Savings Bonds Departments-Managed electronic tax collections as a Central Business Application Function (CBAF) on behalf of the Treasury’s Financial Management Services -Managed a call center for corporate tax payments, ensuring achievement of service level agreements-Managed the department budget, information security liaisons, application testing, business continuity and contingency testing and FISMA related testing-Managed testing and implementation of software releases for the CBAF.-Provided business support for numerous projects related to the CBAF operation at an FRS system level-Participated on Action Learning Project related to community involvement as part of the Bank’s Mentor Program-Assumed responsibility for oversight of Budget Process for two areas of the department -Assumed responsibility for development of department’s 3 year planLeadership Exchange Program – 6 month opportunity with the FRB Atlanta-Chaired a workgroup for the FRB of Atlanta to rewrite the district’s disciplinary policy while continuing to function all manager responsibilities for FR-ETA-Presented the rewritten policy and associated PP to the Human Resources Committees and the Senior Management Group

Manage staff effectively through hiring & mentoring practices-Manage implementation of new technology initiatives to include Scanning, FedLine for the Web and all facets of the Savings Bonds Consolidation project.-Participate on Bank Action Learning Project related to organizational involvement in the community- Participate on system workgroups including Software User Group, Best Practices Workgroup and Technology Workgroup-Instituted staff cross-training to ensure operational coverage, staff development and operational flexibility -Participated on Best Practices workgroup for enhancement of software & development of standard metrics-Developed proposal for purchase of large scale scanning equipment for presentation to the Bureau of Public Debt-Managed multiple projects for moving Savings Bonds Original Issue operation from Kansas City to MinneapolisOriginal Issue and Systems & Support Coach 1/1999 – 12/2004- Participated on System technology workgroups & supervised daily operations and system testing-Ensured department balancing was completed correctly and in alignment with daily deadlines-Supervised, coached and developed staff members by communicating performance expectations, providing ongoing performance feedback and ensuring that training and development plans and programs were implemented to address individual and team needs-Ensured a high level of customer satisfaction through well-trained and knowledgeable staff-Escalated issues and concerns of the highest level of complexity, as appropriate-Ensured integrity of controls, regulations and guidelines-Established goals for improving key unit metricsTechnical Experience or ExpertiseFunctioned in a variety of roles in the IT department for 10 years as an Operation’s Analyst and as a supervisorExperienced with Application Testing, Test management and problem solving for a variety of customized applications, both LAN based and mainframe

Mba, Business Administration And Management, General

Bs, Human Services

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