Marlene Wells Email and Phone Number

---Develop quality assurance policies and procedures. ---Provide Software Development Life Cycle (SDLC) training. ---Provide estimations of project timeline and test planning. ---Develop test requirements based on business and system requirements. Create test plans and write test cases. ---Maintain reusable testing documentation for future projects. ---Create and execute test cases on system applications, such as an agency management system, policy admin system and agency profit sharing system. ---Manage the development and maintenance of Quality Center test suites. ---Manage defect tracking and reporting for management reports. ---Experience in the V-Model, Waterfall and Agile processes. ---Participate in training of key systems. ---Work closely with both technical and business teams.

• Responsible for: o Team of 8 direct and agency billing business, system and programmer analysts.o Team of 5 web developers for our Intranet, Internet and SharePoint sites. o Team of 2 marketing system and programmer analysts. • Provided Leadership and Direction to:o Consolidated the Southern Region direct bill system to the General Casualty direct bill system. o Implemented annual profit sharing changes to the agency marketing system, impacting 2,000 agencies. Changes impacted the Agent’s annual contracts and commission statement payout. o Business case to convert the agency management system front end system to a more current, supported platform. o Business case to revamp our Intranet site as well as replace our search engine.• Managed a Live Video Web Cast project with a team of five. We researched and selected a vendor to broadcast from our NY office a live web cast of our CEO across the nation. • Have authority to hire, performance manage and terminate staff. • Perform vendor management to backfill and augment staffing needs. • Managing a Latin America intranet project to provide intranet service to four of our Latin America countries, to include 430 employees. • Managing a Cross-Company Commission Statement project to include the major insurance brand’s policy, premium and commission to be consolidated to one statement for the agents. • Managed a distribution list project to automate the larger distribution lists, clean up the current distribution lists, to include updating members and deleting old lists, and implementing a new naming convention on existing lists. • Co-lead the development and maintenance of the QBE College Grad Program, to include branding/marketing, build college administrators relationships, career fairs, interviewing and hiring recommendations to QBE managers.

• Responsible for strategic and tactical development and maintenance of systems/operations/strategies. • Managed a team of 12 staff including contractors. • Collaborated as a technology unit on system processes, production support and project implementation. • Managed business analysts to successfully implement a complex, multi-year, $13M policy and claims administration system, which encompasses 150+ Credit Union Protection staff. • Managed the production support process. • Developed staff by providing fit gap of skills and apply training and mentoring. • Successful relationship building with our business team and external vendors.

• Effectively led teams through people, process and technology transition to prepare for a multi-million dollar project involving an integrated policy and claims administration system. • Worked with business and IT staff to assess people, process and technology needs. • Assisted in the creation of a ‘Request for Information’ document to explore system vendors and selection of the vendor most appropriate for our business needs. • Liaison between the vendor contacts and CUNA Mutual Group, participated in vendor selection process, interview coordination, participated in the interviews, grading process and selection decision.

• Managed a team of eight claims adjusters. • Successfully met our year-end deadline of eliminating a four month claims backlog. • Worked with credit union, field staff and experienced claim staff on large, complex claims.