Marlene Williams Email & Phone Number

Accomplished operations professional with more than twenty four years of operational experience specializing in Quality Assurance, Document Imaging, and Content Management. Proven self-starter using latest technologies to develop solutions that gain efficiencies and reduce costs. Expertise in cross functional support, with key emphasis on system implementation, customer service, support, and project management. Through my leadership and team collaboration; successfully accomplish the delivery of cost-effective and high-performance technology solutions with the inclusion of best practices to address complex business challenges utilizing all facets of Project Methodology.

Listed skills include Leadership, Cross Functional Team Leadership, Risk Management, Performance Management, and 3 others.

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  Operations Manager

  Wells Fargo Bank

  May 1994 - Present

  Provide leadership and support to various business partners for strategic planning, business continuity, risk, performance management, and quality.Key Responsibilities-• Lead cross functional team assigned to document capture and content management.• Manage partner relationships and projects to support service level agreements.• Successfully led teams through integration activities for the largest financial merger in history.• Achieve productivity goals by analyzing and monitoring expenses, headcount, and associated volumes.• Manage risk and compliance in support of business partners and shareholders.• Lead centralized operational utility supporting multiple lines of business.• Track financial and budgetary expectations to ensure cost controls are adequately monitored.• Manage 15-18 operations team members.