Marlene Desmette Email & Phone Number

Bath, Gb

Valencia, Valencian Community, Spain

Valencia, Valencian Community, Spain

o Assisting customers find the right product & service by helping them navigate through our websiteo Providing the best 9+ customer service in accordance with the company policy and resolving issues with orders via phone, webchat and emailo Recognising issues that customers may face using our website & reporting feedback to our customer improvements team to ensure we provide an easy, straightforward serviceo Liaising with our different departments (traffic, finance… Show more o Assisting customers find the right product & service by helping them navigate through our websiteo Providing the best 9+ customer service in accordance with the company policy and resolving issues with orders via phone, webchat and emailo Recognising issues that customers may face using our website & reporting feedback to our customer improvements team to ensure we provide an easy, straightforward serviceo Liaising with our different departments (traffic, finance, artwork teams and carriers) to follow up on order status’o Consistently meeting the daily productivity KPIs, resulting in numerous rewarding trustpilot reviews and ultimately achieving ‘star of the month’ in my first few months and being one of the nominees for the “Raise the bar” award o Helping in the finance department for a few hours a day to help with their workload, using NetSuite as the main system Show less

Vancouver, British Columbia, Canada

o Processing incoming purchase orders, making sure prices, discounts & quantities match and advising of availability, providing substitutions & backorders to the sales representative – using SAP software & NuOrder dailyo Running weekly stock & on order reports for the sales teamo Creating return authorisations for defective items & sending out replacement units, making sure it didn’t exceed the 1 year warranty periodo Advising the sales representatives of any cancelled product buys… Show more o Processing incoming purchase orders, making sure prices, discounts & quantities match and advising of availability, providing substitutions & backorders to the sales representative – using SAP software & NuOrder dailyo Running weekly stock & on order reports for the sales teamo Creating return authorisations for defective items & sending out replacement units, making sure it didn’t exceed the 1 year warranty periodo Advising the sales representatives of any cancelled product buys for the next season, to then provide switches that may need to be done on styles for their customerso Liaising with the logistics department to make sure orders are shipped promptly o Processing any incoming customer phone orders & querieso Month end system clean-up of shippable goods, to reach the sales target Show less

Vancouver, British Columbia, Canada

o Actively managing 500+ customer accounts; contacting them regarding their past due balances to formulate payment plans; reducing the AR days to 55o Running credit checks for any new customer & creating their new accounts by analysing the report to determine whether they should be on terms or pre-paymentso Completing wholesale customer returns efficiently so the items can be re-shelved- enabling other potential sales/correct inventory countso Uploading EDI invoices for certain… Show more o Actively managing 500+ customer accounts; contacting them regarding their past due balances to formulate payment plans; reducing the AR days to 55o Running credit checks for any new customer & creating their new accounts by analysing the report to determine whether they should be on terms or pre-paymentso Completing wholesale customer returns efficiently so the items can be re-shelved- enabling other potential sales/correct inventory countso Uploading EDI invoices for certain customers using the SPS portal & EXACT softwareo Allocating E-Commerce payments to relevant invoices from data in Shopify, Paypal & Amazono Processing employee clothing allowances & gift cardso Handling & counting the cash collected from the Mavi store sales for the month & depositing it to the bank Show less

Basingstoke, England, United Kingdom

o Reducing the over 30 days aged debt balances down from 9% to 1% since Feb 19o Consistently meeting the key performance indicator of 30 calls a day which increased verbal communication with customers, resulting in debts being paid more efficientlyo Effectively working with the Finance Director discussing specific customer accounts & non-payments which could cause a financial risk to the business and developing appropriate action planso Assisted & worked with other Linde business… Show more o Reducing the over 30 days aged debt balances down from 9% to 1% since Feb 19o Consistently meeting the key performance indicator of 30 calls a day which increased verbal communication with customers, resulting in debts being paid more efficientlyo Effectively working with the Finance Director discussing specific customer accounts & non-payments which could cause a financial risk to the business and developing appropriate action planso Assisted & worked with other Linde business areas in reducing queries from 96 to 9 since taking over the specific ledger in Oct 18o Developed my knowledge & expertise with the SAP system used (manages business operations) Show less

Basingstoke, England, United Kingdom

o Continuously clearing all unallocated payments by ensuring calls were made to obtain remittances, hence reducing mis-allocations o Due to my knowledge of specific truck invoices, I successfully lead a team presentation to the wider department explaining the process to make it more understandable o Preparing month end reporting for the finance manager to deadlines, by liaising with each team to produce accurate results

Haddenham, England, United Kingdom

Sales Ledger & Purchase Ledger dutieso Creating purchase orders & ensuring they matched the invoices and quotes received from customers to facilitate an efficient payment process o Ensuring employee expenses were checked & paid promptly o Completing bank reconciliations to analyse and rectify any mistakes

Level 1, Manual Bookkeeping And Accounts

Level 2 Nvq, Business And Adminstration

Gcses, Gcses