Marlene Desmette Email & Phone Number

Valencia, Valencian Community, Spain

Valencia, Valencian Community, Spain

o Assisting customers find the right product & service by helping them navigate through our websiteo Providing the best 9+ customer service in accordance with the company policy and resolving issues with orders via phone, webchat and emailo Recognising issues that customers may face using our website & reporting feedback to our customer improvements team.

Vancouver, British Columbia, Canada

o Processing incoming purchase orders, making sure prices, discounts & quantities match and advising of availability, providing substitutions & backorders to the sales representative – using SAP software & NuOrder dailyo Running weekly stock & on order reports for the sales teamo Creating return authorisations for defective items & sending out replacement.

Vancouver, British Columbia, Canada

o Actively managing 500+ customer accounts; contacting them regarding their past due balances to formulate payment plans; reducing the AR days to 55o Running credit checks for any new customer & creating their new accounts by analysing the report to determine whether they should be on terms or pre-paymentso Completing wholesale customer returns efficiently.

Basingstoke, England, United Kingdom

o Reducing the over 30 days aged debt balances down from 9% to 1% since Feb 19o Consistently meeting the key performance indicator of 30 calls a day which increased verbal communication with customers, resulting in debts being paid more efficientlyo Effectively working with the Finance Director discussing specific customer accounts & non-payments which.

Basingstoke, England, United Kingdom

o Continuously clearing all unallocated payments by ensuring calls were made to obtain remittances, hence reducing mis-allocations o Due to my knowledge of specific truck invoices, I successfully lead a team presentation to the wider department explaining the process to make it more understandable o Preparing month end reporting for the finance manager to.

Haddenham, England, United Kingdom

Sales Ledger & Purchase Ledger dutieso Creating purchase orders & ensuring they matched the invoices and quotes received from customers to facilitate an efficient payment process o Ensuring employee expenses were checked & paid promptly o Completing bank reconciliations to analyse and rectify any mistakes

Level 1, Manual Bookkeeping And Accounts

Level 2 Nvq, Business And Adminstration

Gcses, Gcses