Marlene Korso Email & Phone Number

Accomplished Senior Account Manager/Customer Success Specialist with 15+ years of experience strengthening business partnerships through exemplary service delivery and customer relations. A motivated professional that specializes in customer support, retention, and satisfaction along with driving business growth.Senior Account Manager/Customer Success SpecialistEmail: korsomm@gmail.comServe as a main point of contact for customers and accounts, answering questions and rectifying issues. Utilize interpersonal communication, organization, time management, problem-solving, and decision-making skills to resolve customer matters quickly and appropriately.Proven history of managing competing demands and meeting critical deadlines in fast-paced environments with a professional attitude. Responsive communicator with strong interpersonal skills and an ability to develop rapport and build trust with clients, and to work collaboratively with colleagues and other stakeholders. Expertise includes customer onboarding and account management. CORE COMPETENCIES:Account ManagementCustomer & Client SupportCustomer OnboardingCustomer SatisfactionCritical ThinkingProblem SolvingTeam CollaborationMS Office SuiteACCOMPLISHMENTS:~Built solid customer relationships resulting in elevated levels of customer retention and satisfaction.~Used Lean Six Sigma and Robust Process Improvement methodologies and tools to improve and streamline work processes resulting in • Clear and concise accreditation award letters• Creating an interdepartmental review process for complex DME applications • New guidelines for analyzing and processing non-complex DME applications within strict timelines.Please contact me at korsomm@gmail.com with Senior Account Manager and Customer Success Specialist opportunities.