Marlene Portillo Email & Phone Number

Northborough, Massachusetts, United States

Managed a large region with high priority offices. Daily review of pending patient cases. Prompt follow up with doctor offices regarding referrals, prior authorizations, and appeals. Completed benefit investigations for all new referrals and faxed results to the doctor’s offices with instructions on how to submit new prior authorizations and/or appeals..

Northborough, Massachusetts

Daily review of pending patient cases and prompt follow up with internal teams, sales team, and senior account management when appropriate. Contacted doctor offices to ensure referrals are handles appropriately and efficiently. Completed benefits investigations, prior authorizations, and obtained copayment assistance for patients needing Biologics, Hep-C.

Northborough, Massachusetts, United States

Trained new & current employees on current policies and procedures, job expectations and responsibilities, as well as company growth and industry changes. Provided proficient cross training in various departments, departmental coordination, and communication procedures. Ensured that staff is fully informed of all new information related to products.

Northborough, Massachusetts, United States

Performed, under supervision, a variety of technical duties related to the preparing and dispensing of drugs according to standard procedures. Organize and supervise intricate administrative and clerical pharmacy responsibilities to ease the work of pharmacist personnel. Oversee the work of and instruct pharmacy technicians to work on all new scripts.

Northborough, Massachusetts, United States

Received and inputted new patient registration information; answered incoming phone calls; ensured necessary communications are provided to patients. Entered new prescriptions into patient profiles. Scheduled monthly refills while providing patients with courteous, friendly, fast, and efficient service. Called providers to obtain new and refill.

Shrewsbury, Massachusetts

Used company computer software on dual monitors to split and sort documents from doctors’ offices, nursing homes, and group homes to their proper queue. Inputted new residents profiles, updated insurance information, and patient allergies. Fulfilled refill requests for all homes. Made courtesy service calls to facilities to ensure quality of work. Verified.

Milford, Massachusetts

Received prescriptions, checked for date of birth, date written, drug, and accuracy of every script. Inputted prescriptions as well as filled them using the PDX classic system. Billed proper insurance for each prescriptions. Verified all prescriptions filled were with correct drug and drug strength. Paid strong attention to detail. Strictly maintained.

Westborough, Massachusetts

Supervision of a unique team in a specialized field requiring the utmost care, sterilization, and cleanliness. Assisted in the sterile preparation of materials for repackage and distribution. Worked in a sterile hood to process and repackage orders for distribution.Used excellent Aseptic Technique with every order. Followed all safety rules and guidelines.

Bellingham, Massachusetts

Worked closely with pharmacists and used medication software to safely and accurately dispense medication. Provided friendly customer service at prescription drop-off and pick-up counters. Efficiently answered multi-line phone orders. Maintained proper compliance logs. Verified patient data and billing information as well as completeness of information on.

Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, polices regarding payment and exchanges and security practices. Placed special orders and called other stores to find desired items. Replenished floor stock and processed shipments to ensure product availability for customers. Served as.