Scott Graham Email & Phone Number

Conway, Pa, Us

Greater Pittsburgh Area

• Develop employee-recognition programs, labor/management communication forums and career-path opportunities that increase staff retention.• Manage and create resource management schedules, estimate needs, and ensure service level agreements are satisfied. Analyze data and uncover areas of improvement.• Coordinate with quality control teams creating a rating system for a multi-million-dollar company, Enhanced quality score rating from 58% to 98% or higher • Collaborate with sales team identifying new business opportunities, consistently increasing sales per quarter. • Optimize customer retention by implementing staff training process, incentive programs, and career advancement initiatives to identify, coach, and support high performance and management trainees.

Sewickley, Pa

• Managed a staff of 10 who analyzed and determined if a patient qualified for a prescription drug program.• Supervised and overhauled the quality program which identified errors and standardized error types, discovered top 3 errors, and produced job aid and training modules, reduced errors by 27% in 5 months.• Consistently Eliminated shortages and improved vendor relationships by developing and implementing effective inventory control planning.• Maintained P & L by identifying cash control/security procedures, maintaining inventory, managing labor, and reviewing financial reports. This lead to a significant cost savings for the fiscal year 2017.• Oversaw the day-to-day business operations by fostering deep professional relationships with wholesale contracts and customers.• Boosted profit levels by devising, implementing, and monitoring processes to boost long-term business success.• Increased employee retention for the year by establishing effective mentorship and orientation programs.• Facilitated productivity reporting, staffing, customer service, annual reviews, purchasing supplies, daily staff meetings, payroll, and training.

• Supervised 15 employees who contacted over 1,000 letters per day of members who must be contacted within 10 days for Medicare Drug Benefits to continue.• Performed preliminary background checks to be verified against any exclusion for non-participation into Federal and State programs prior to enrollment.• Analyzed and reported anomalies associated with compliance in applications that would not be acceptable based on Medicare laws and regulations.• Improved daily analysis of inventory by utilizing company data, decreased the time of analysis from 1-2 hours to 15 minutes, saving company time, and manhours. • Tracked and processed all customer payments to billing and enrollment to be reflected on customer accounts.• Abided by HIPAA requirements and standards by ensuring and protecting consumers confidential, identifiable, and professional information.

Bachelor Of Science (Bs), Art Teacher Education

Activities and Societies: National Art Education Association, Pennsylvania Art education association. Indiana Univ. Art education.

Bachelor Of Science - Bs, Art Teacher Education