Marliis Pugast Email & Phone Number

Tallinn, EE

In addition to previous responsibilities, additional are: to teach and onboard new team members and new project managers; to actively have a say in developing and optimizing internal processes, collaborating with the product owner, and participating in merging new companies (Finnish and German/Austrian) into Gofore by setting up the projects in our ERP.

Gofore is an IT development and consulting company.Duties: maintaining accurate customer records, handling lifecycle of customer projects: creation, upkeep/changes to the projects, invoice creating, cost handling, reviewing and approving supplier invoices, project closing - all using NetSuite ERP. Actively supporting teammates and other project managers.

Cerebrum Hub offers practical hands on re-skilling program from zero IT background to Junior Manual QA.Course consisted of 3 different sprints: in 1st use cases were given, I built testing checklist according to that, reported bugs to Jira and did retesting. In 2nd use cases were given, I did exploratory testing, wrote test scenarios and test cases.

Itella Estonia is logistics company, part of Posti Group Oyj. Duties: same duties as a Senior Service Specialist with a focus on training. Also, creating SAP and Microsoft Power BI customer reports, setting up parcel lockers, tracking parcel lockers life cycle in Trello, basic customer service portal testing.

Posti is Finnish postal and logistics company.Duties: in addition to Service Specialist's responsibilities keeping training material up-to-date, training, recognizing and reporting possible bugs in electronic invoicing system to the developers.

OpusCapita is a leading European provider of electronic invoice and supply chain document exchange, invoice automation, and procurement solutions. At the time was part of Posti Group Oyj. Duties: customer order processing: to monitor, prioritize, assign and resolve service requests using ServiceNow ticketing system. Employee of the year award 2016 for.

Duties: Preparing training material, training, quality control, process improvement.

Duties: Same as an Order Management Specialist, but in addition contributing to improve the quality and efficiency of assigned tasks and processes.

Telia is the leading supplier of telecom services in the Baltic countries.Duties: Correct and timely handling of B2B and B2C customers' requests, internal customer communication (written).

Business Administration

Bachelor'S Degree, Finnish Philology