Marlo Stevens Email & Phone Number

Charlotte, North Carolina, United States

Cleveland/Akron, Ohio Area

• Responsible for sales and operations. • Meet or exceed goals established for the market• Understand the financial basics of the business as they relate to the profitability of the company • Develop and maintain relationships with current accounts and develop new accounts• Establish sales and profit goals for the business, including margin targets.• Drive branch performance• Develop strategic and tactical plans to grow and support the branch’s product offering• Create an atmosphere of continuous improvement in all facets of the business• Exceed service, quality, safety, and profitability goals• Train, coach and mentor personnel • Provide excellent customer service• Display great personal commitment to customer satisfaction• Drive a culture that exceeds our customers' expectations

Cuyahoga Falls, Ohio

* Supervised and evaluated daily functions of the sales team, created metrics to track and analyze workload of the group. * Utilized discretion and independent judgment as it pertained to sales support, new leads, business needs and best practices. * Managed assigned customer orders and customer accounts; ensuring all customer information was up to date and accurate. * Identified customer issues, goals for resolution and business value. * Developed and suggested implementation of special sales activities that increased sales and reduced excess inventory. * Presented and sold company products and services to current and prospective customers that increased product sales. * Developed and fostered trusted customer relationships through meetings and various forms of communication including but not limited to telephone, e-mail, web based, off-site visits and conference calls. * Generated and followed up on leads and quotes resulting from field activity * Assisted in gathering market and customer information to provide feedback on future buying trends and market focus. * Participated in the formation of value added solutions and process improvements through suggestions and feedback to appropriate staff. * Identified customer issues, goals for resolution, business value, and return on investment for customer service improvement initiatives

• Provided pricing and delivery information. • Managed daily reports.• Processed sales orders and material assignments.• Maintained customer pricing database.• Verified customer purchase orders for accuracy.• Ensured that customer expectations were exceeded.

• Prospected new sales opportunities within related industries• Effectively maintained and grew existing customer base • Represented the company in a manner that promoted superior customer service and high standards of integrity and ethics • Sold at or above gross margin levels as set forth by the company • Acted as a communications link between the customer and operations department• Provided sales forecasting information and market analysis information as required• Worked effectively with other departments to ensure proper and accurate information flow• Communicated competitive information to management

Business Administration And Management, General

Communication, General