Marlon C. work email
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Marlon C. personal email
Experienced Manager and Trainer with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Operations Management, Analytical Decision Making, Coaching, People Development and Contact Centers. Strong community and social services professional with a Bachelor's degree in Business Administration. A seasoned pastor by vocation.
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Support SquadHybrids Team Oct 2019 - Present
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Administrative PastorKingdom Ministries Apr 2012 - Mar 2017Silang, CaviteOversees the church operations and assist the senior pastor in mentoring the network of churches.
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Training ConsultantTaskus Dec 2013 - Jan 2014Conduct company wide leadership and soft skills development and training from TNA to evaluation. -
Operations ManagerTaskus Oct 2011 - Nov 2013Bacoor, CaviteServe as client point of contact from campaign pre-launching, process training, and team establishment until launching. Coordinates with HR and Recruitment in hiring interviewing team members from Team Leads, QA and agents. Manage different accounts by supervising campaign Team Leaders. Meet with them for process efficiency and to ensure productivity, quality and reliability for the campaign. Ensures on time weekly, monthly and on demand submission of reports for clients and Operations director
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Chairman Of The Board Of DirectorsThe Children For Jesus Ministries Aug 2011 - Jan 2014Silang, CaviteResponsible for making administrative and policy decisions for the organization. Promotes the organization to form partnerships with sponsors and beneficiaries. as well as regular coordination with partner local churches for the effective implementation of sponsorship ministry.
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Quality SpecialistQuick Mar 2007 - Sep 2007Monitor Transactions, coach agents and prepare Root Cause Analysis, trained to use Six Sigma methodology and tools. Perform shift leading duties for other specialists. I also accomplish daily, weekly and monthly reports. I also attended the monthly departmental meetings and if needed, be the representative of the Quality Manager. -
Quality SpecialistTeletech Philippines Oct 2006 - Mar 2007Monitor agent handled calls, create a coaching log and perform one to one coaching to improve KPI. I was responsible for conducting weekly calibrations with other specialists and team leaders to ensure competence in quality. I also create daily and monthly reports that were sent to departmental leaders. -
Quality SpecialistSvi - Topline Jun 2005 - Aug 2006Monitor agent handled calls, create a coaching log and coordinates with other team leaders for quality enhancement program. Reports directly to operations manager and endorses action plans for each monitored CSR.
Marlon C. Education Details
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Philippine Christian UniversityMarketing -
Chiang Kai Shek College
Frequently Asked Questions about Marlon C.
What company does Marlon C. work for?
Marlon C. works for Hybrids Team
What is Marlon C.'s role at the current company?
Marlon C.'s current role is Support Squad.
What is Marlon C.'s email address?
Marlon C.'s email address is ma****@****ds.team
What schools did Marlon C. attend?
Marlon C. attended Philippine Christian University, Chiang Kai Shek College.
Who are Marlon C.'s colleagues?
Marlon C.'s colleagues are Jocelyn Constantino, Roshiel Diomangay, Jed Cipriano, Anna Marie Nodado, Christopher Rivas, Joseph Keith Rosales, Miriam Jessica A..
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