Marlon C. Email & Phone Number

Silang, Cavite

Oversees the church operations and assist the senior pastor in mentoring the network of churches.

Conduct company wide leadership and soft skills development and training from TNA to evaluation.

Bacoor, Cavite

Serve as client point of contact from campaign pre-launching, process training, and team establishment until launching. Coordinates with HR and Recruitment in hiring interviewing team members from Team Leads, QA and agents. Manage different accounts by supervising campaign Team Leaders. Meet with them for process efficiency and to ensure productivity, quality and reliability for the campaign. Ensures on time weekly, monthly and on demand submission of reports for clients and Operations director

Silang, Cavite

Responsible for making administrative and policy decisions for the organization. Promotes the organization to form partnerships with sponsors and beneficiaries. as well as regular coordination with partner local churches for the effective implementation of sponsorship ministry.

Monitor Transactions, coach agents and prepare Root Cause Analysis, trained to use Six Sigma methodology and tools. Perform shift leading duties for other specialists. I also accomplish daily, weekly and monthly reports. I also attended the monthly departmental meetings and if needed, be the representative of the Quality Manager.

Monitor agent handled calls, create a coaching log and perform one to one coaching to improve KPI. I was responsible for conducting weekly calibrations with other specialists and team leaders to ensure competence in quality. I also create daily and monthly reports that were sent to departmental leaders.

Monitor agent handled calls, create a coaching log and coordinates with other team leaders for quality enhancement program. Reports directly to operations manager and endorses action plans for each monitored CSR.

Bachelor Business Administration, Marketing

Activities and Societies: Junior Association of Executive Managers - P.R.O.

Education record