Marlon Cohen Email & Phone Number

AHEAD builds platforms for digital business. By stitching together advances in Cloud, Automation, Operations, Security, and DevOps, we help clients deliver on the promise of digital transformation.

Atlanta, Georgia

Atlanta

Perform day to day management and maintenance of the InComm Storage Infrastructure.Provide technical leadership and storage relevant expertise to the host clients Server Systems team as well as to the data management and growth planning efforts of the Database Administration team. Responsible for network (SAN) design, stability, engineering, and troubleshooting. This responsibility encompasses the full range of Information Technology (IT) activities. Support for current and future SAN and Enterprise backup infrastructure. Work with Engineering on process, standards, and configuration management. Support and maintain all aspects of the SAN and backup, including managing SAN fabric switches, drive arrays, and installing and managing all fiber cables for the infrastructure. Verify daily backup status, troubleshoot failed backups, restore data, and manage tapes and the tape library. Strong background in designing and operating a large-scale SAN & Enterprise backup environment is a must. Serve as a lead on all operations SAN and backup related projects......

Duluth, Ga

Contributes to the development of strategies, policies and best practices through participation in management meetings and other direct contributions. Develops and cultivates strong customer relationships ensuring a ''Customers for Life'' relationship.Adheres to proper escalation and change control procedures. Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures.Stays current on technical specifications for hardware/software requirements of EMC and industry products and solutions through professional associations, trade journals, networking, and associated training and seminars.Supports the design and development of the technical content defined in the statement of work.Designs the EMC solution and supports the installation, customization, and integration of the solution.Prepares technical architectural and implementation design documents and works with the project management to develop the implementation plan. Works closely with the project management to define project deliverables and schedules. Helps to identify and leverage EMC and partner resources in order to satisfy the technical needs and objectives of the implementation.Participates, as needed, as a technical expert in the pre-sales qualification and is responsible for the delivery of the technical architectural design, strategies and plans that will be a delivered in the engagement. Assists on technical issues which may involve performance evaluation and tuning on CLARiiON /NAS/VNX arraysMentors new and current trainees Qualify vendors on EMC’s NAS/VNX arrays.

Duluth, Ga

Provides software related custom integration and implementation support on EMC products at the customer site; this may include pre-site inspection, initial installation, troubleshooting, implementation, customization, integration, and outline orientation for the customer. Represents EMC in a professional manner to the customer at all times. May train customer personnel when authorized by TS management. Keeps Project Managers informed of activities, alerting of any issues promptly. Provides updates to EMC case tracking system and or other technical applications for software implementation and Problem Reporting/Resolution. Installs EMC software products in an Open Systems hardware environment. Supports Program Managers,Project Managers and Solutions Architects in developing Scopes of Work and Project Plans. Maintains awareness of existing or potential customer software and machine situations. Pro-actively alerts customer and manager of potential problems based upon strong working knowledge of software and hardware compatibility within the customer's environment. Actively works to educate others in the region and nationally on potential problems and resolutions.Stays current on technical specifications and hardware requirements of EMC software products, including new and soon to be released products. Adheres to proper TS and Customer Service alert and escalation procedures. Keeps appropriate management personnel informed in accordance to EMC policies. Focuses on continued technical development through EMC Proven Professional program and third party training and certification programs.Performs basic to moderately complex and/or extended-stay software implementations.Successfully manages relations with Customers utilizing negotiation and influencing skills to acquire the internal and external resources necessary for optimal results.

Duluth, Ga

Execute part replacements as directed by EMC SupportInstall and service EMC hardware and softwareApply pro-active maintenance according to established proceduresImplement Back-end Checks on CLARiiON and SPCOLLECTSCAS Node and Disk Recovery Dial into different Arrays for health checks, error evaluations, and uploading logsTroubleshoot Arrays for back-end errors directed by EMC SupportMentor fellow customer engineers on using different tools and procedures

Decatur, Ga

Performed thorough troubleshooting and repair of software and hardware related issues.Responsible for the installation of MS Windows NT/2000/XP Operating systems and MS Office 2000/XP suite (Word, Excel and PowerPoint).Provided telephone technical support for customers on other campuses and university centers.Created and maintain network login and email database using Novell Netware and Novell GroupWise.Assisted in registering new students for classes.Installed software, troubleshoot AS/400 (client) and re-image computers using Symantec Ghost.

Bachelor Of Science In Computer Engineering Technology

Bachelor Of Science In Electronic Engineering Technology