Marlon Hampton Email & Phone Number

Chattanooga, Tennessee Area

Company known by the quality of their customer relations. EPB relies on a group of dedicated individuals – with diverse experiences, perspectives and cultures – to provide excellent customer service and create sustainable value for our customers every day, every hour.- Maintain billing inquiries and service requests - Explaining electric and fiber optics.

• Increase departmental interaction between Local exchange carriers and whole resellers.- Help identify repair issues on local and long distance plans and services.- Make callbacks and follow-up in a timely manner..
• Work with ILEC, other CLEC’s, customers, vendors, and internal departments to ensure service is restored in an expedient and satisfactory manner for all parties concerned
• Provide technical and administrative assistance to field technicians and other interrelated departments.
• Interface with customers and other departments, i.e. customer care, order management, dispatch and the NOC to ensure complete customer satisfaction and timely closure of service requests. Escalate issues with all.
• Utilize exemplary customer interfacing skills during all interactions with customers
• Ensure the customer service experience is completed accurately within company-defined time constraints and/or service level agreements (SLA). This includes the testing of ILEC facilities for the purpose of timely.

-Takes orders by obtaining and verifying information. -Enters orders by transmitting information. -Provides product/service information by answering questions; offering assistance. -Maintains call center database by entering and verifying information; updating contact log. -Improves quality results by recommending changes-Trained all call center new hires.

-Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.- Work in one or multiple queues/skill sets over various customer contact channels.-Responsible for improving customer retention through programs and service provided to the customer.-Utilizes mechanized systems to initiate.

Chattanooga, Tennessee Area

- Receives requests by mail, telephone, or in person regarding insurance claims/policies.- Responds to inquiries from policy holders, providers and/or others for information and assistance- Review and authorize payment to physicians, hospitals, pharmacies, and other medical providers of medical and pharmacy charges- Provide back-up support to the Provider.

Chattanooga, Tennessee Area

-Deliver customer service to internal and external customers by answering customer calls, customer issues, and selling leading edge entertainment products.- Maintain work performance in line with call center productivity and quality standards- Assist our Call Center in achieving required goals and industry requirements- Handled billing issues for.

Knoxville, Tennessee Area

- Sold company products to customers- Avis, Alamo, Days Inn, Ramada Inn,etc-Membership programs: Comp-U-Card, Shopper’s Advantage,AutoVantage,Traveler’s Advantage-Responsible for managing the travel reservations of our clients from their initial request to completion-Arrange all elements of business travel and includes coordinating airline, hotel, car.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Education record