• Deployed in different clients of AMTI as reliever• Basic Computer Troubleshooting• PC Configuration using Clients Standards or Requirements

Duties / Responsibilities: Scanning and Encoding of Serial No. of the assets of the company.  Includes Monitor , Desktops , Laptops Re-image Desktop to be used by Teller/Officers and Head Office Operations

 Receive incident/service request ticket reported to the Helpdesk. Provide assistance to the end-user in fixing reported problems Provide problem determination on hardware and software issues Determine the cause of the hardware and provide permanent solutions or if none is available, a workaround until a permanent solution can be found. Escalate to third level support, problems where a workaround was performed or when no solution was found. Provide immediate onsite support assistance for high severity issues Perform loading of standard software configuration into desktops and laptops for the completion of service request. Provide assistance for the deployment/retrieval of workstations. Update tickets regarding the nature of the incident and solution provided.

Duties / Responsibilities: Scanning and Encoding of Serial No. of the assets of the company.  Includes Monitor , Desktops , Laptops , Servers , Network Peripherals and Phones Filling and consolidating of data through MS Excel 2003 and 2013

Duties / Responsibilities: Assisted in supporting and maintaining all PS desktop systems which includes the OS, installed apps.(includes usable client apps.) Hardware and related peripherals To assist Clients inquiries and Problems Installing hardware and software system

Duties / Responsibilities:• Monitor server, monitoring of server room temperature• Generate daily, weekly, monthly and adhoc reports• Respond to user queries in relation to the state of the various systems in datacenter operations