- Engaged customers to drive brand loyalty and support promotional efforts,ensuring alignment with the company’s core values of quality and customer-firstservice.- Contributed to an inviting brand experience by maintaining a clean, well-organized space, reinforcing the brand’s reputation for reliability and excellence.- Applied communication skills to convey brand promotions clearly, tailoringmessages to resonate with customers and build lasting brand connections.- Collaborated with team members to implement promotions smoothly, ensuringbrand messaging and values were consistently upheld across all customertouchpoints.- Adapted to dynamic customer needs by personalizing service approaches,enhancing the brand’s reputation for responsive and attentive customer care.

- Develop and execute a social media strategy that aligns with the organization’s goals and events.- Create, schedule, and publish content (e.g., posts, stories, graphics, videos) on platforms like Instagram, Facebook, and Twitter.- Collaborate with other executive members to promote events, meetings, and initiatives.- Engage with followers by responding to messages, comments, and inquiries promptly.- Highlight LatinX heritage and achievements through culturally relevant posts.

- Resolved customer concerns promptly and professionally, ensuring a positivebrand experience and reinforcing Home Depot’s commitment to excellentcustomer service.- Guided customers in using self-checkout kiosks, providing clear instructions andtroubleshooting support to enhance their shopping experience and foster brandtrust.- Proactively maintained a clean and organized checkout area, ensuring the spacereflected the brand’s values of efficiency and attention to detail.- Managed returns and exchanges with professionalism, verifying producteligibility and providing solutions that reinforced the brand’s customer-firstreputation.- Supported front-end operations by restocking essential materials, ensuring thecheckout experience remained efficient and aligned with Home Depot’soperational standards.

- Prepare customers’ orders in the kitchen- Responsible for maintaining a clean work environment- Support customers and fulfill their requests- Assist with customer transactions