Marlon Silvera Email & Phone Number

Phoenix, Arizona, United States

This position is the primary interface and relationship manager between the Information Technology Office and the business partners. Collaborates with the business organizations and identifies IT demand early in the ideation process. Serves as a focal point for building ITG's partnership with the division business, marketing IT services, assisting division IT requests and serves as a communication and escalation point for division concerns regarding IT service delivery.

Phoenix, Arizona, United States

Reporting to the Program Administrator for Business Operations, the Sr. Lean Coach will coach others on continuous improvement including, but not limited to, the use of lean tools and methodologies. The Sr. Lean Coach will provide coaching across all departments and leadership tiers using the Office of Continuous Improvement (O.C.I.) coaching model and will serve as a resource in process improvement and coaching methodologies to lead high visibility projects, and ensures programs and project teams have a comprehensive view of the Arizona Management System (AMS). Responsibilities will include participating in projects in all aspects of the agency, coaching/collaborating with agency employees/leadership at all tiers, completing various tasks, validating maintenanceKnowledge of:- Lean tools and principles- Project management tools and best practice principles- Analytical concepts (conceptualize and organize the project planning process)- Performance improvement methodologies and practices- Proficiency is Microsoft Office Suite applications (Outlook, Word, Excel, and PowerPoint) SharePoint, and other project management applicationsSkill in:- Mentoring, training and coaching employees in lean practices- Project and time management - Excellent communication (verbal and written) - Critical, innovative and creative thinking- Strong leadership, including group facilitation and problem resolution techniques

Tempe, Arizona

Provides Supervision over the Tempe MVD Field Office and provides various services including driver license, title and registration, authorized presence, fraudulent document identification, dealer services, vehicle inspections, ignition interlock administration, voter, organ donor, and Selective Service registration. Under direction of the Regional Manager, assist with developing the annual office budget, and assist with controlling office expenditures; while developing and administering a Field Office Continuous Monitoring System (FOCMS). Building/office responsibilities include physical security, facility maintenance, vendor service performance monitoring and contract compliance, and Risk Management and Enforcement incident reporting. Provides oversight including meeting office productivity, quality customer service, and audit and control goals and standards. Reviews and monitors the collection, accounting, safeguarding and depositing of revenue funds; and the summarization, analysis and review of data necessary for the preparation of management reports. Interprets, applies, and implements relevant program or operation rules, regulations, laws and policies for the MVD office.

Coconut Creek

Knowledge of business operation concepts, techniques, and practices in a high volume environment. Knowledge of team building concepts. Ability to plan, lead, organize, control and direct the activities of a large diversified staff. Knowledge of management and supervisory practices and principles. Ability to coach, mentor, motivate, and develop staff. Ability to professionally interact with internal and external customers and all levels of employees both within and outside the immediate organizational structure. Ability to develop and interpret performance data and to use this data to improve the overall effectiveness and efficiency of the operation. Ability to collect and evaluate data related to a violation enforcement system. Ability to understand and apply applicable agency, evidentiary, and violation enforcement system rules, regulations, policies and procedures. Ability to create, evaluate, and make changes to procedures to improve efficiency of assigned operations. Ability to remain composed under pressure through challenging situations. Ability to take a proactive approach with assigned projects to plan and prepare for challenges. Ability to follow rigorous security procedures for handling sensitive data. Ability to establish and maintain consistent and effective communication with supervisors and peers. Skilled in personal organization and time management. Skilled in making both analytical and intuitive decisions. Skilled in verbal and written communication. Skilled in the use of computer applications including spreadsheet, word processing and email.

Sunpass Operations, Bocas Raton

Provides oversight and management of the Violation Enforcement System, processes and procedures. Monitors daily, weekly and monthly production reports and provides recommendations to management regarding necessary action to improve production and processes. Coordinates unit activities with staff members and other Turnpike units as required to provide efficient operation of the SunPass Service center. Assures that performance management information is available and uses this information to effectively coordinate unit/team activities. Notify management of necessary and needed operational modifications and changes to maintain and /or improve the efficiency and effectiveness of the operation. Coordinates needed communication with the Department of Highway Safety and Motor Vehicles and Florida tax collectors.Assist with the management of vendor contracts and internal support services impacting the effectiveness and efficiency of customer service by documenting, reporting, and resolving or escalating performance deficiencies or discrepancies from expected operating results.Provides assistance in formulating new policies and procedures; recommends changes to existing policies and procedures as required to improve operations with the department. Ensures compliance with state and federal laws, rules and guidelines, and Department of Transportation Office of Toll Operation policies and procedures.Conducts interviews and recommends applicants for vacancies in the work unit. Develops and implements training plans for personnel throughout all aspects of the Violation Enforcement Section (VES) unit. Coordinates, prioritizes and schedules the activities of the unit /team personnel. Overseas and coordinates the activities of contracted VES Workstation Operators assigned to the Violation Enforcement unit. Schedules the work of personnel and modifies assignments as needed to ensure adequate shift coverage. Reviews, evaluates and assigns workloads to employees.

Sunpass Operations

Boca Raton

Margate, Florida

Planned, coordinated and supervised a work unit of employees who provide general account information, maintained cable, DSL, and/or telephone accounts, research customer's billing, collect payments, investigate service complaints, and manage delinquent accounts while maintaining a focus on productivity and innovation. Responsibilities include planning and overseeing customer service operations and all related utility billing activities; preparing and analyzing reports; providing input related to customer service functions for special projects; making budget recommendations, and setting goals and ensuring all goals and objectives are met. Assigned and monitored work, conducted performance evaluations, coordinated and provided training; implementing hiring, discipline and termination procedures.

Aeronautical Engineering

Activities and Societies: Air Force R.O.T.C

High School Diploma, General Studies

Activities and Societies: Jr. Air Force R.O.T.C Color Guard