Marlon Walker Email and Phone Number
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Seasoned Leader focused on providing operational structure, team leadership, and project execution to expand program offerings and deliver quality services that drive business growth.I'm passionate about innovation and implementation. As a professional, I have helped companies realign and reposition themselves around what matters most - their customers. I have built teams that have embraced change and transformed their business while over-performing to revenue booking targets. It’s truly what I love to do.I enjoy setting bold goals, plotting a vision, getting the most out of people and ensuring the right methodologies are utilized. I believe that an engaged workforce with purpose can do great things. I'm proud to have built customer relationships and partnerships throughout my career that have delivered on value and quality and have changed the way companies run.I am committed to delivering training, processes, procedures, and communications for a successful customer experience. To that end, I utilized skills and knowledge of a limited range of functions and procedures to manage infrastructure and operations. This approach very clearly mapped their business objectives over time, including associated costs, scope and value.I have special interests in using innovation to steer operations and work with policymakers in adjusting consumer preferences. I rely on the ability to ensure overall support, empower team members, adopt new methodologies to achieve optimum utility. I bank on both practical and theoretical approaches to problem-solving, analyzing situations effectively. based on how they present themselves and ultimately, drawing conclusions that provide the best solutions.As a leader, I was also committed to building and energizing an ever-innovating team. I launch quality control initiatives, recognition programs and accelerators that allowed individuals to work smart, achieve success and be rewarded.Interested in networking with other like-minded professionals, I welcome new connections via LinkedIn or email. Let’s connect!✉ mchristw@gmail.com
Jpmorgan Chase & Co.
View- Website:
- jpmorganchase.com
- Employees:
- 286575
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Vice PresidentJpmorgan Chase & Co. Aug 2022 - Present -
Sr. Director, Account Delivery ManagementDiebold Nixdorf Sep 2021 - Sep 2022 -
Head Of Diversity & Inclusion Ccb OpsJpmorgan Chase & Co. Aug 2020 - Sep 2021-Solicited to provide leadership in Diversity and Inclusion for an organization of 36,000.-Designed and established a strategic roadmap for delivering awareness to financial literacy, career mobility, and well-being.-Impact driving force behind the agenda that develops talent and awareness to diverse top talent. -
Executive Director, Operations DirectorJpmorgan Chase & Co. Nov 2018 - Aug 2020-Epitomized excellence in leadership by providing oversight to operational readiness aligned to an agile release schedule. -Collaborated with seniors levels at the bank to provide ongoing status reports that align with Customer Readiness. -Turned around culture, creating an employee-friendly and high-performing department by leading a team of leaders responsible for delivering training, processes and procedures, and communications for a successful customer experience. -Implemented… Show more -Epitomized excellence in leadership by providing oversight to operational readiness aligned to an agile release schedule. -Collaborated with seniors levels at the bank to provide ongoing status reports that align with Customer Readiness. -Turned around culture, creating an employee-friendly and high-performing department by leading a team of leaders responsible for delivering training, processes and procedures, and communications for a successful customer experience. -Implemented and established a UAT team that aligns to testing all applications aligned to an organization within the bank. Show less -
Executive Director, Risk Operations/Controls DirectorJpmorgan Chase & Co. Nov 2016 - Oct 2018Columbus, Ohio Metropolitan Area-Laid groundwork to facilitate leadership, guidance, and oversight to a team that performs Quality Assurance-Testing while aligning strategies that present improvements to the effort in improving the Customer Experience. -Forged strong relationships at multiple levels within the Consumer and Community Banking Organization at the firm. -Propelled innovation and game-changing advances by overseeing the testing for the entire remediation and correction process end-to-end across all… Show more -Laid groundwork to facilitate leadership, guidance, and oversight to a team that performs Quality Assurance-Testing while aligning strategies that present improvements to the effort in improving the Customer Experience. -Forged strong relationships at multiple levels within the Consumer and Community Banking Organization at the firm. -Propelled innovation and game-changing advances by overseeing the testing for the entire remediation and correction process end-to-end across all CCB lines of businesses. -Validated the test results with each business area and report to senior executive committees on a regular basis. -Directed the development of associates and teams within the Customer Remediation and Correction Team. -Functioned with the lines of businesses to recommend control design enhancements to the business areas subject to the tests as observed during the validation process. Show less -
Vice President, Business Operations ManagerJpmorgan Chase & Co. Sep 2014 - Oct 2016Columbus, Ohio Metropolitan Area-Provide leadership and guidance to the Virtual Payment Center Change Management which is focused on ensuring the delivery of quality changes being proposed into VPC suite of applications. -Architect behind the User Acceptance Team that performs comprehensive testing before any new code releases which are performed in both Lean-Agile and Waterfall development. -Collaborated with multiple business and technology partners to drive projects, failovers, releases, and critical changes… Show more -Provide leadership and guidance to the Virtual Payment Center Change Management which is focused on ensuring the delivery of quality changes being proposed into VPC suite of applications. -Architect behind the User Acceptance Team that performs comprehensive testing before any new code releases which are performed in both Lean-Agile and Waterfall development. -Collaborated with multiple business and technology partners to drive projects, failovers, releases, and critical changes needed for improving the stability of the VPC suite of applications. Show less -
President/OwnerInspired In Homecare Jun 2013 - Jun 2014Columbus, Ohio Metropolitan Area-Conceived and established the pricing and service/product offerings to create comfort and quality in-home care for seniors.-Designed in-home care solutions and guidelines for seniors, pregnant mothers, and developmentally disabled adults.-Monitored and supervised the company financials, which included payroll, accounts payable, and the monthly P&L
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Service Account DirectorDiebold Mar 2009 - Apr 2013United States-Fueled business development opportunities by facilitating resources, communication, coordination, and management of assigned Service Account Executives and Account Relationship Managers towards achieving performance objectives while meeting and/or exceeding customer satisfaction requirements. -Directed Service Level Agreements and exceeded customer satisfaction levels for 70 - 80 accounts and $40 million in revenue. -Masterminded and led efforts to negotiate service contracts across… Show more -Fueled business development opportunities by facilitating resources, communication, coordination, and management of assigned Service Account Executives and Account Relationship Managers towards achieving performance objectives while meeting and/or exceeding customer satisfaction requirements. -Directed Service Level Agreements and exceeded customer satisfaction levels for 70 - 80 accounts and $40 million in revenue. -Masterminded and led efforts to negotiate service contracts across multiple product lines. -Attained and exceeded revenue and profitability goals for 3 straight years in this role. Show less -
Service Account ExecutiveDiebold Jul 2006 - Aug 2009United States-Administered a P&L with responsibility for a $20 million service relationship. -Awarded Service Account Executive of the Year in 2008, as a result of improving customer satisfaction levels, exceeding revenue goals, exceeding customer performance metrics, and improving the overall relationship. -Supported the National/Key account representing $15 - $40 million total annual potential revenue, while managing overall service/installation account performance, technical problem… Show more -Administered a P&L with responsibility for a $20 million service relationship. -Awarded Service Account Executive of the Year in 2008, as a result of improving customer satisfaction levels, exceeding revenue goals, exceeding customer performance metrics, and improving the overall relationship. -Supported the National/Key account representing $15 - $40 million total annual potential revenue, while managing overall service/installation account performance, technical problem identification and resolution, and general customer service. Show less -
Customer Account ManagerDiebold Mar 2002 - Sep 2006-Tasked with managing a workforce of 20 to 25 associates consisting of multiple levels of Customer Solutions Engineers, Implementation Solutions Engineers, Job-Site Coordinators, Subcontractors, and Clerical Associates-Launched a new initiative to spearhead an annual operating budget of approximately $1.5M to 2.5M, with annual revenue of approximately $2.5M to 5M and a Team budget of $3M to 7.5M and Team Revenues of $5M to $15M
Marlon Walker Skills
Marlon Walker Education Details
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Management Information Systems, General -
Business Administration And Management, General
Frequently Asked Questions about Marlon Walker
What company does Marlon Walker work for?
Marlon Walker works for Jpmorgan Chase & Co.
What is Marlon Walker's role at the current company?
Marlon Walker's current role is VP, Anti-Money Laundering.
What is Marlon Walker's email address?
Marlon Walker's email address is mc****@****hoo.com
What is Marlon Walker's direct phone number?
Marlon Walker's direct phone number is +161462*****
What schools did Marlon Walker attend?
Marlon Walker attended University Of Cincinnati, University Of Phoenix.
What skills is Marlon Walker known for?
Marlon Walker has skills like Management, Leadership, Process Improvement, Team Building, Vendor Management, Strategy, Customer Service, Budgets, Operations Management, Cross Functional Team Leadership, Crm, Customer Satisfaction.
Who are Marlon Walker's colleagues?
Marlon Walker's colleagues are Srimann Gupta, Praveen Pant, Vikram Singh, Jawahar Jabeen A M, Gabriela Arias, Kerry Underwood, Gerlie Albarina.
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Marlon Walker
Human Resource Professional | Business Management Consultant | Program ManagerFairfax, Va -
1nist.gov
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Marlon Walker
It Device Support Analyst I At Duke University Health SystemRaleigh-Durham-Chapel Hill Area8yahoo.com, yahoo.com, yahoo.com, msn.com, gmail.com, teksystems.com, dukehealth.org, dukemedicine.org4 +191947XXXXX
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