Responsible for developing IT solutions for medium to large business clients. Including Microsoft 365 and Azure migrations, Ubiquiti and Meraki SD-WAN implementations, Active Directory configuration and implementation, and Apple MDM solutions. Responsible for Managed Support Provider (MSP) support and service delivery. Liaison for vendor support.

Responsible for developing technological solutions for medium to large business customers. Responsible for providing tier-two and tier-three support for MSP customers.

Responsible for server infrastructure maintenance and implementation for a mixed environment of 80+ VM and Physical Microsoft Servers. Exchange mailbox creation, AD maintenance, and GPO editing. Backup and restore tasks using EMC Networker and Data Domain environment. SAN maintenance and expansion using EMC VNX and nibble storage technologies. Package creation and deployment using MS SCCM 2007. Citrix application maintenance and deployment using Xen Center technologies. Application updates for… Show more Responsible for server infrastructure maintenance and implementation for a mixed environment of 80+ VM and Physical Microsoft Servers. Exchange mailbox creation, AD maintenance, and GPO editing. Backup and restore tasks using EMC Networker and Data Domain environment. SAN maintenance and expansion using EMC VNX and nibble storage technologies. Package creation and deployment using MS SCCM 2007. Citrix application maintenance and deployment using Xen Center technologies. Application updates for McKesson Paragon and eClinicalWorks EMR applications. New project implementations for software and hardware solutions. Provided training for helpdesk staff and provide escalation support for on-call techs. Participated in on-call support rotation. Show less

Provide tier 2 hardware, software and network support for hospital staff and satellite offices. Responsible for deployment of new hardware and software to staff. Work with analyst team to resolve issues pertaining to hospital software. On call help desk support.

Maintained network for H&R block's software company in Billerica, MA (60-100 employees). Provided tier 2,3 hardware,software and infrastructure support for employees. Acted as point of contact for HQ IT department for all hardware, software and network changes. Re-mediated vulnerabilities for PCI compliance.

Responsible for all Systems Analyst roles as well as managing all IT initiatives and staff. Responsible for managing license contract renewals and budgeting. Leveraged relationship with project management team to meet project milestones. Managed seasonal employee rollout for 40 seasonal employees.

Created and implemented technical corporate-wide solutions to ensure high productivity and uptime. Responsible for backup/disaster recovery, automation of end-user setup, enterprise antivirus solution, production website monitoring.

Maintained environment for 150-200 employee networkHardware / Software purchasing and license compliance. Negotiated Microsoft corporate licensing for the site. Created new user implementation protocols.

Responsible for Helpdesk and asset management, tier1 support. Point of contact for remote users.

IT support for Engineering Firm. Helpdesk, Backup and Network support.