Marlon Castro Email & Phone Number

Los Angeles, Ca, Us

Beverly Hills, California, United States

Providing administrative support firm wide, primarily in the Human Resources department. Maintaining employee database including proper records of employee attendance and personnel files. Assisting Human Resources manager and administrators in policy formulation, hiring and salary administration. Coordinate orientation and training sessions for new employees which include educating on HR policies, internal procedures and regulations. Update employment status including benefits administration, annual reviews and off boarding. Provide support in additional areas including accounting, receptionist and the backend clerical department.

Bellflower, California, United States

Oversee accounts for various finance companies to assist their clients with the processing of their vehicle titling and registration throughout the United States. Be the liaison between the customer, state DMV office and financial institution (lien holder) as to the processing requirements for every transaction. Prepare and gather information and documents from clients for processing. Gather weekly reporting for finance companies through sales force via Microsoft excel to provide real-time update on status of various accounts. California DMV authorized Business Partner Associate to process titling and registration for automobile and commercial trucks and trailers. Answer incoming calls from potential clients answering titling and registration inquiries.

Santa Monica, California

Operations coordinator for Uber’s Jump Department. Report all activity to Operations Managers including status of operation. Set up repair appointments for company transport vehicles (fleet vans). Responsible for running lost procedure of electric vehicles to find last coordinates. Train and develop supervisors (Lead Field Technicians) on company policies and procedures. Keep track of employee records, including new hires, scheduling, write ups and terminations. Audit field operations to ensure electric vehicles are in compliance with city regulations. Be a person of contact with city impounds to set up recovery times of impounded electric vehicles.

Santa Monica, California

On contract through a third party agency for Uber’s Jump department. Oversee field technicians, ensuring designated fleet zones are compliant with city permits. Reporting active fleet count to upper management. Supervise warehouse and report all inquiries to operations manager.

Los Angeles, California

On contract through a third party agency for Uber’s JUMP department. Follow operation procedures to ensure scooters are up to date. Ensure customer safety and satisfaction by maintaining scooters. Report all repairs and firmware updates through company program.Assist in training new and current employees on repair methods and operation procedures.

Marina Del Rey, Ca

Assist Store Manager and owners with overseeing daily operations of locations (Santa Monica, Marina Del Rey (formerly Beverly Hills)• Manage all social media accounts including postings and promotions• Handle customer complaints and make sure great customer service is being met.• Build sales by upselling products and beverages• Train new and current servers on product knowledge and upselling techniques• Ensure that employees on current shift are following company safety guidelines and cleanliness.• Create relationships with guests to retain clientele as well as become more aware of service levels.

Los Angeles, California

Assist with creating templates for online retail such as eBay, Amazon, overstock. Describe clothing patterns, materials, sizing, etc. Assist with shipping and packaging as well as answer inquiries in regards to clothing items. Set up appointments and reminders for owners

North Hollywood, California

• Assist General Manager with overseeing daily operations• Input daily invoices and prepare accounting files to be sent to office weekly• Handle customer complaints and make sure great customer service is being met.• Build sales by training current cashiers on offering and upselling additional items (beverage upgrades/substitutions)• Learn each position from barista to management.• Ensure that employees on current shift are following company safety guidelines and cleanliness.

Beverly Hills, California

• Oversee daily operations to ensure coffee, food and pastry quality is to company standards.• Input daily invoices and prepare accounting files to be sent to office daily.• Fill out and submit daily paperwork (i.e. food inspection, break schedules, delivery orders, etc.)• Handle customer complaints and make sure great customer service is being met.• Build sales by training current cashiers on offering and upselling additional items to food and beverages.• Learn each position from prep to management.• Ensure that employees on current shift are following safety guidelines and cleanliness.

Marina Del Rey, California

• Oversee daily operations to assure in restaurant is running smoothly.• Train and develop crew on recipes, procedures, and positions.• Inventory, payroll, Cost of Goods and P&L management.• Build relations with current and new customers for potential caterings.• Create relations with customers to build sales.• Learn each position from crew to kitchen prep to management.• Assure food was up to standard before opening restaurant.• Certified New Restaurant opening trainer.• Opened three restaurants in California (Redondo Beach, Roseville, Folsom)• Assisted in the retraining of some restaurants (Foster City, Palo Alto, San Jose, USC).

Los Angeles, California

Marina Del Rey, California

Marina Del Rey, California

High School Diploma

Business Administration And Management, General