Marlon Mendia Email & Phone Number

Greater San Diego Area

Mission Valley San Diego

• Provided support for store leaders and employees by ensuring they have tools necessary to succeed. This was achieved through on going training & development, executing company plans and directives and following up through accountability and positive reinforcement.• Budgeting and cost control management. This was achieved through efficient scheduling, replenishing product on sales floor daily, achieving sales targets consistently, controlling shrink, and fulfilling e-commerce sales.• Ensured our team always adhered to Standard Operating Procedures and executed company directives and initiatives in a quick and timely manner.

Wheaton, Md

• Developed talent in multiple levels of leadership through leading, teaching, and training, and inspiring.• Provided a premium customer experience through increased customer satisfaction results. (12% increase in FY14, 8% increase in FY13, and 10% increase in FY12.)• Inspired and challenged team members by building confidence in their skills and providing weekly development in leadership meetings and monthly and quarterly 1 on 1 meetings.• Maintained profitability by controlling wages, protecting company assets and hitting revenue and margin goals.• Created and built strong relationships with current and new business customers by ensuring they get a premium experience at our store. This was achieved by making sure stock was always readily available and set to merchandising standards.

Sterling, Va

• Monitored and managed calls in a high volume call center to ensure customer calls were answered in a quick and timely fashion.• Maintained and managed computerized inventories of available passenger space • Planned routes, itineraries, and accommodation details for customers.• Applied adequate computer fare fees by using schedules and rate books• Managed and maintained employee files to ensure they met the guidelines of the Family Medical Leave Act. • Coordinated with HR and Union Stewards to ensure employee issues were handled in accordance with state and federal laws and policies.• Assisted on Environmental requirements by ensuring utilities were in line with permitting requirements and complied with state and federal laws, policies and regulations.