Marlon Santos Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

- Lead and manage a team of 6 professionals in Monetization Integrity/Risk Investigation in LATAM and NA;- Build metrics and tracking strategies to inform integrity performance and detect risks at an early stage;- Provide objective, thorough, data-driven recommendations with clear and actionable suggestions to senior leadership; - Set goals, strategies, and directions for cross-functional stakeholders (product, operations, sales, T&S, PR, sales and legal teams etc), develop scalable solutions, and work towards consensus across the organization;- Develop and execute strategic plans to achieve OKRs targets, resulting in 60% reduction of key risk metrics in Q3/23;- Process mapping and investigation to identify improvement opportunities by developing product solutions in collaboration with cross-functional teams- Coordinate cross-functional teams to achieve results based on risk analysis and product development requirements

São Paulo, Brasil

- Lead and coordinate LatAm projects to address regional risks in ads moderation;- Design and support the implementation of risk frameworks in cross functional environment;- Accountable for risk metrics performance and reporting;- Provide data driven insights to mitigate risks in actor (fraud prevention) and content level (policy management)

São Paulo, Brazil

- Monitor and assess risk trends in order to provide insights and recommendations for risk mitigation based on data analysis (SQL);- Empower business areas with global and executive reports and monitoring tools (dashboards/KPI/KRI);- Responsible for leveraging data-driven RCA based on massive data;- Contribute to increase model efficiency providing recommendations to address risks at content and actor level (fraud prevention) aligned with agile methodology;

São Paulo E Região, Brasil

Responsible for carrying out and coordinate risk assessment related to new products and features and processes already established, assessing risk impact and implementing controls to reduce risk exposure.Responsible for proposing and implementing improvements (completeness, sufficiency and integrity), to operational risk events and losses database, preparing reports and communicating results related to mentioned matters for senior management and the board's review through technical forums and committees in accordance with the established governance structure.Execution of internal control tests based on SQL and/or Scala programming language in order to identify occasions for improvement. Also responsible for designing and implementing automated controls to mitigate risks in the assessed business areas. Development and application of technical trainings building risk awareness amongst staff during orboardings and after them. Also applicable for relevant third-parties.

São Paulo E Região, Brasil

Activities related to:- Evaluation of customer needs to provide the appropriate solution- Monitoring of the customer satisfaction for logistic unit- Support in the development of strategies to optimize the SLA within the unit- Improve the communication process for customers- Maintaining the brand's relationship with the customer through social media

São Paulo E Região, Brasil

Audit for investment bankings and brokerages.

São Paulo E Região, Brasil

Responsible for PepsiCo's CSAT in Latin and North America. Development of researches and analyzes through different channels with the customer regarding the service provided by the HP Service Desk. Also responsible for tracking the plans and actions stablished to mitigate impacts related to the operation's processes.

Master'S Degree, Gestão De Governança, Risco E Compliance

Bachelor'S Degree, International Affairs