Marlon Santos

Marlon Santos Email and Phone Number

Risk and Compliance Manager, Restricted Products @ Amazon
State of São Paulo, Brazil
Marlon Santos's Location
São Paulo, São Paulo, Brazil, Brazil
Marlon Santos's Contact Details

Marlon Santos work email

Marlon Santos personal email

n/a
About Marlon Santos

My narrative in the corporate world is diverse, something I'm very proud of.My career started in internal auditing, because I was curious to understand how processes are structured in different scopes. This moment allowed me to build a holistic view of organizational structures and gave me more security in terms of academic specialization.I migrated from internal audit to work directly in customer relationship, because I additionallywanted to understand closely customers' needs and main pain points in their eyes, contributing to quick and effective solutions.As the most recent milestone, I chose an academic specialization in risk management to leverage this purpose, identifying and mitigating risks in a structural and comprehensive way, consolidating customer relationships view with regulatory environment, financial efficiency and brand reputation.The narrative will continue to be built in Risk Management whenever there is a possibility to efficiently transform bad experiences into effective solutions, creating meaningful changes in society.

Marlon Santos's Current Company Details
Amazon

Amazon

View
Risk and Compliance Manager, Restricted Products
State of São Paulo, Brazil
Website:
amazon.com
Employees:
734811
Marlon Santos Work Experience Details
  • Amazon
    Risk And Compliance Manager, Restricted Products
    Amazon
    State Of São Paulo, Brazil
  • Tiktok
    Actor Integrity Manager
    Tiktok Sep 2023 - Present
    São Paulo, Brazil
    - Lead and manage a team of 6 professionals in Monetization Integrity/Risk Investigation in LATAM and NA;- Build metrics and tracking strategies to inform integrity performance and detect risks at an early stage;- Provide objective, thorough, data-driven recommendations with clear and actionable suggestions to senior leadership; - Set goals, strategies, and directions for cross-functional stakeholders (product, operations, sales, T&S, PR, sales and legal teams etc), develop scalable solutions, and work towards consensus across the organization;- Develop and execute strategic plans to achieve OKRs targets, resulting in 60% reduction of key risk metrics in Q3/23;- Process mapping and investigation to identify improvement opportunities by developing product solutions in collaboration with cross-functional teams- Coordinate cross-functional teams to achieve results based on risk analysis and product development requirements
  • Tiktok
    Risk Lead - Latam
    Tiktok Mar 2023 - Sep 2023
    São Paulo, Brasil
    - Lead and coordinate LatAm projects to address regional risks in ads moderation;- Design and support the implementation of risk frameworks in cross functional environment;- Accountable for risk metrics performance and reporting;- Provide data driven insights to mitigate risks in actor (fraud prevention) and content level (policy management)
  • Tiktok
    Risk Specialist - Latam
    Tiktok Jan 2022 - Mar 2023
    São Paulo, Brazil
    - Monitor and assess risk trends in order to provide insights and recommendations for risk mitigation based on data analysis (SQL);- Empower business areas with global and executive reports and monitoring tools (dashboards/KPI/KRI);- Responsible for leveraging data-driven RCA based on massive data;- Contribute to increase model efficiency providing recommendations to address risks at content and actor level (fraud prevention) aligned with agile methodology;
  • Nubank
    Operational Risk Analyst
    Nubank Nov 2017 - Jan 2022
    São Paulo E Região, Brasil
    Responsible for carrying out and coordinate risk assessment related to new products and features and processes already established, assessing risk impact and implementing controls to reduce risk exposure.Responsible for proposing and implementing improvements (completeness, sufficiency and integrity), to operational risk events and losses database, preparing reports and communicating results related to mentioned matters for senior management and the board's review through technical forums and committees in accordance with the established governance structure.Execution of internal control tests based on SQL and/or Scala programming language in order to identify occasions for improvement. Also responsible for designing and implementing automated controls to mitigate risks in the assessed business areas. Development and application of technical trainings building risk awareness amongst staff during orboardings and after them. Also applicable for relevant third-parties.
  • Nubank Brasil
    Xpeer - Customer Experience Analyst
    Nubank Brasil Jan 2016 - Dec 2017
    São Paulo E Região, Brasil
    Activities related to:- Evaluation of customer needs to provide the appropriate solution- Monitoring of the customer satisfaction for logistic unit- Support in the development of strategies to optimize the SLA within the unit- Improve the communication process for customers- Maintaining the brand's relationship with the customer through social media
  • Confiance Auditores Independentes
    Junior Auditor
    Confiance Auditores Independentes Mar 2013 - Dec 2015
    São Paulo E Região, Brasil
    Audit for investment bankings and brokerages.
  • Hewlett Packard Enterprise
    Quality Analyst
    Hewlett Packard Enterprise Oct 2011 - Jan 2013
    São Paulo E Região, Brasil
    Responsible for PepsiCo's CSAT in Latin and North America. Development of researches and analyzes through different channels with the customer regarding the service provided by the HP Service Desk. Also responsible for tracking the plans and actions stablished to mitigate impacts related to the operation's processes.

Marlon Santos Skills

English

Marlon Santos Education Details

Frequently Asked Questions about Marlon Santos

What company does Marlon Santos work for?

Marlon Santos works for Amazon

What is Marlon Santos's role at the current company?

Marlon Santos's current role is Risk and Compliance Manager, Restricted Products.

What is Marlon Santos's email address?

Marlon Santos's email address is ma****@****.com.br

What schools did Marlon Santos attend?

Marlon Santos attended Faculdade Fipecafi - Fundação Instituto De Pesquisas Contábeis, Atuariais E Financeiras, Faculdades Integradas Rio Branco.

What skills is Marlon Santos known for?

Marlon Santos has skills like English.

Who are Marlon Santos's colleagues?

Marlon Santos's colleagues are Alaa Chaaban, Baraka Traore, Jonathan Canela, Michael Moore, Sanaya Khan, Bartosz Stelmaszewski, Malak Alkaddah.

Not the Marlon Santos you were looking for?

  • Marlon Santos

    Sql | Python | Power Bi | Risk And Compliance Analyst | Data Protection | Aml (Anti-Money Laundering) | Cpiic | Yellow Belt | Risks | Audit | Fraud | Anti-Corruption | Postgraduate
    São Paulo, Sp
  • Marlon Santos

    System Analyst | Full-Stack Developer | Pdtec - B3 Group
    Curitiba, Pr
  • Marlon Santos

    Caçapava, Sp
  • Marlon Santos

    Angular | Node.Js | Python
    Niterói, Rj
    1
    gmail.com

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