Sm Maroof Adnan Email & Phone Number

New York City Metropolitan Area

Fort Lee, Nj

• Office 365 Support specializing in Exchange Admin Center, SharePoint, One Drive, Outlook and Skype for Business (Lync)• Using Powershell to maintain and develop solutions in Office 365 exchange• Creatinng procedures for Junior Tech support colleagues for new systems.• Managing the ticket queue and making sure SLAs are being met.• Attending weekly Service Management meeting to analyze number of tickets received versus resolved• Lead projects for a company-wide roll-out for Microsoft MDM solutions and multi-factor authentication. o Migration projects where users were migrated from MS Office 2010 to 2013 to now Office 365 [2016] on both Windows and Mac Platforms o Migration projects of Upgrading all users from Windows 7 to Windows 10 as well as encrypting hard drives using Bitlocker. o Migration projects of Upgrading Mac OS so that Office 365 can be implemented. o Migration of Gmail mailboxes to Outlook on Mac platform. o Utilization of Jira tickets to carry-out these projects o Complete these projects with rigorous deadlines which in turn allowed company’s compliance deadlines to meet• Assist in supporting Windows and Mac/OS X, hardware & proprietary software in an environment of over 1200 users in different satellite offices.• Collaborate with System Administrator team to help resolve issues that require their intervention.• Creation and maintain new and existing users in Active Directory as well as disable them based on new hire and termination requirements.

New Hyde Park, Ny

• Replace all old Dell hardware with new HP hardware • Do a full migration on the new hardware as per user’s former machine. • Support Windows, hardware & proprietary software in an environment of 6200 users• Resolve level 1 / 2 Windows, Networking, and Telecommunications issues over the phone in a calm and friendly manner• Monitor ticket queue, and resolve them to close out tickets.• Remote into user machines using Goverlan and remote desktop.• Reset User account passwords using Active Directory.• Image hardware using SCCM.• Make sure all hardware are encrypted with Bitlocker• Recover Bitlocked computers by providing recovery keys from Active Directory• Perform site assessments to account for all equipment.

Clifton, Nj

Desktop Support• Monitor, troubleshoot, and resolve Windows XP, 7, and 8 desktop issues as well as Windows Servers 2003 and 2008 R2.• Monitor, troubleshoot, and resolve issues with all types of printers as well as scanners• Monitor, troubleshoot, and try to resolve Virtual Server, that are using VMWare, issues.• Monitor, troubleshoot, and resolve level 1 network issues• Installation of new hardware• Work with third party contractors with switches and routers.• Monitor and apply OS patches on all workstations as well as Servers.• Monitor daily backups• Support if there are any issues with the Symantec Backup Exec.• Experience with Active Directory and adding users.• Experience in Microsoft Exchange Outlook email• Support and maintain company’s door access control systems and DVR System• Troubleshoot and update company mobile devices.• Experience with Avaya equipment.• Troubleshoot phone system by working with phone/internet vendors as well as Avaya third party vendorsData Entry Specialist• Support the managing directors with analytical reports.• Enter customer information in client database and manipulate data to fulfill necessary research needs• Process weekly and monthly financial sales comparison and forecast reports for the executive board.• Update and manage the client database and print marketing reports on a weekly basis.• Help the managing directors in creating visual structures to better develop marketing strategies.Project Manager:• Establish a newer more efficient wireless service for all of company’s communications• Research and present new and more efficient options in the company’s phone system• Planning the IT needs based on the rate of the company’s growth. • Work closely with the operations director as well as the managing director to help plan new and efficient production procedures• Work closely with the Managing Directors to handle miscellaneous projects that can range from an IT perspective to a production perspective.

Master Of Science (Ms), Computer Systems Networking And Telecommunications

Activities and Societies: Android Meetups Google Meetups

Bachelor Of Business Administration (Bba), Finance, General

Activities and Societies: Finance Club